Gourt > Business > Telecommunications > Customer Management
Customer Relationship Management (CRM) includes the methodologies, technology and capabilities that help an enterprise manage customer relationships. The general purpose of CRM is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures.
Implementing CRM
Customer Relationship Management is a corporate level strategy which focuses on creating and maintaining lasting relationships with its customers. Although there are several commercial CRM software packages on the market which support CRM strategy, it is not a technology itself. Rather, a holistic change in an organisation's philosophy which places emphasis on the customer. A successfull CRM strategy cannot be implemented by simply installing and integrating a software package and will not happen over night. Changes must occur at all levels including policies and processes,front of house customer service, employee training, marketing, systems and information management; all aspects of the business must be reshaped to be customer driven.
To be effective, the CRM process needs to be integrated end-to-end across marketing, sales, and customer service. A good CRM program needs to:
More on [ Customer relationship management ]
Customer Management :: Business Services
Outsourcing :: Business Services
Customer Service
Utility :: Billing
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Amdocs Ltd - Customer care, billing and order management systems for telecommunications carriers and Internet services providers.
Ascent Telecom - Offering customer care and billing software.
Meta Description: [ Ascent Telecom provides telecom billing and customer care solutions
along with 24*7 customer support. It provides OSS software to VOIP (voice over IP), Long Distance,
Callback and Mobile service providers. Ascent Telecom’s OSS solutions are extremely flexible, modular,
scalable, and provi... ]
Convergys - Integrated billing and customer care services, and employee care services.
Hansen Corporation - Supplier of billing solutions to the world's telecommunications and utility providers.
Meta Description: [ Hansen Corporation is a leading supplier of software solutions to the world's telecommunications and utility providers. An information technology company committed to delivering innovative business solutions. ]
IBM Telecom Industry Solutions - Hardware and software solutions by IBM including an integrated customer care, billing and provisioning system for telcommunications service providers. Product information, FAQ, and case studies.
Meta Description: [ The IBM Telecommunications home page, entry point to information about Telecommunications business solutions and the Service Provider Delivery Environment (SPDE) ]
Infozech Software Pvt. Ltd. - Provider of telecommunications billing and web based customer care solutions.
Meta Description: [ Infozech offers billing solutions - telecom billing ip voip billing, cisco prepaid billing for NextGen Telecom Service Provider, Infozech offers billing solutions - telecom billing ip voip billing, cisco prepaid billing for NextGen Telecom Service Provider ]
MaxBill CRM and Billing - Customer relationship management (CRM) and billing software supporting electronic bill presentment and payment (EBPP), customer self care and eCRM for service providers such as ISP, ASP, wireless, CLEC, PTT, utilities. Company and product information.
Meta Description: [ Convergent customer care and billing software systems for IP, broadband and other next generation services, with full ebpp and ecrm functionality. ]
Mer Telemanagement Solutions Ltd. - Develops Windows and web based call management systems for enterprise-wide voice networks.
Meta Description: [ Offers billing solutions, telecom expense management software, VoIP billing system and software as well as mobile billing ]
Open International - Customer care, billing and provisioning software for telcommunications and utilities companies.
Meta Description: [ Open International Systems, offers BSS/OSS solutions for telecommunications and utilities industries ]
OpenCon Communication Systems - Providing software solutions, including GR-303 and billing mediation, to the telecommunications industry.
Radio Television International - Computer software for radio and television traffic, logging and billing.
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Ryder Systems Ltd. - Software which presents billing information in easily understood formats, ranging from colour printed analysis reports to individual billing data over the Internet.
Sandy Beaches Software - Providing billing, customer service and management software to telecommunications companies.
Meta Description: [ InTELEbill provides billing, customer service, and management software for telecommunications companies. ]
Sigma Systems Group - End-to-end customer care billing. OSS telecom solutions.
Meta Description: [ Sigma Systems is the leading provider of service management OSS solutions for delivering next-generation voice, data, and video services over cable, DSL, and wireless IP broadband networks. ]
TeleCount Telemanagement Systems - Call accounting and telemanagement systems with features such as toll fraud, traffic analysis, hospitality, data collection, and billing. Getting started guide, updates, 45 day evaluation.
Telution, L.L.C. - A provider of integrated customer care, billing and order management solutions for communications providers.
Meta Description: [ Operations support systems, including customer care and billing, for CLEC, ICP, Cable, MSO, Tier I telecommunication providers and other industries ]
Veramark Technologies - Provider of enterprise communications management software including network billing and cost control, Internet accounting, and telemanagement. Company and product information, case studies, industry links, and a technical glossary.
Meta Description: [ Veramark produces telecommunications cost management software for use on ip-based networks and circuit-switched pbx networks. our telecommunications cost management product portfolio includes both licensed software and hosted applications. ]
Volubill - Enables prepaid and postpaid charging for mobile and wireless data and MMS content.
Meta Description: [ Volubill - consistent mobile data products and services catalogue to both post paid and pre-paid customers to prevent revenue leakage. ]
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