Computer software (or simply software) is the programs and procedures that enable a computer to perform a specific task, as opposed to the physical components of the system (hardware). This includes application software such as a word processor, which enables a user to perform a task, and system software such as an operating system, which enables other software to run properly, by interfacing with hardware and with other software.
The term "software" was first used in this sense by John W. Tukey in 1957. In computer science and software engineering, computer software is all information processed by computer systems, programs and data. The concept of reading different sequences of instructions into the memory of a device to control computations was invented by Charles Babbage as part of his difference engine. The theory that is the basis for most modern software was first proposed by Alan Turing in his 1935 essay Computable numbers with an application to the Entscheidungsproblem. Hally, Mike (2005:79). Electronic brains/Stories from the dawn of the computer age. British Broadcasting Corporation and Granta Books, London. ISBN 1-86-207663-4.
Software :: Telecommunications
Help Desk :: Software

ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
Meta Description: [ Contact centre consultants and software developers based in Sydney Australia, working with clients to achieve excellence in customer care ]
Adtech Solutions - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
Meta Description: [ dtech Global Solutions (AGS) partners with leading ISVs and OEMs in a variety of industries to design, engineer, and deploy solutions that consist of hardware, professional services, and/or post implementation support. Following stringent quality processes, AGS ensures that the delivered solution... ]
Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
Meta Description: [ Altitude Software is a leading global provider of solutions for Unified Customer Interaction(tm), managing the complete interaction cycle across all touchpoints of the customer relationship, from the contact center to the Internet. Altitude Software has 17 offices in 14 countries and more than 40... ]
Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Meta Description: [ Amcat Contact Center CTI Software Solution Improves Customer Interactions: Unified Multichannel Contacts for CRM and Marketing centers, IP outbound dialers, integrated inbound outbound service centers Management ]
Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Meta Description: [ Amtelco Specialized CallCenter Solutions for CallCenter, TAS, Executive Suite, eCreator Web-Based Scripting, Healthcare, Campus CallCenter, and Computer Telephony, Amtelco Specialized CallCenter Solutions for CallCenter, eCreator,
TAS, Executive Suite, Healthcare, Campus CallCenter, and CTI ]
Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Meta Description: [ Free online workforce management tools for forecasting agent staffing requirements at call centres. ]
Applied Business Technologies - Provider of Call Center recording and quality audit solutions.
Meta Description: [ Recording software for contact/call center voice recording solutions. AppliedCorp.com offers consulting and software solutions for call centers/contact centers along with automated survey and ivr survey solutions for your voice recording needs. ]
Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
Meta Description: [ Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP. ]
Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Meta Description: [ Astute Solutions - Providing contact center software and solutions to address
the unique needs of Business to Consumer companies ]
Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
Meta Description: [ Comprehensive permission marketing solutions that include absolute compliance with the Federal and State Do Not Call Registries. More importantly, AUTHTEL provides enrollment solutions for consumers who wish to receive calls from specific companies or about specifc products and services. AUTHTEL ... ]
Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Bard Technologies - Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
Meta Description: [ BARD Technologies developed callLAB expressly to address the question of how will modern call center technology perform in today's call centers. ]
Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management.
Meta Description: [ Blå Tornet is a supplier of tailor made solutions within the fields of service and support management. ]
Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
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C3Gatway Products: ContactIP - The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
Meta Description: [ C3Gateways is an innovator of customer-interaction software solutions
and services that humanize the automation of voice responses into conversations significantly expanding
its customers' ability to generate new revenue, reduce cost, and deliver superior service. C3Gateways'
solutions impr... ]
Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Meta Description: [ Cacti call center voice and screen recording productivity applications for insurance, healthcare, telecom, and other industries ]
Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries.
Meta Description: [ Call Center Technologies (CCT) is committed to improving call centers, help desks, and the overall business with cost-effective, atypical solutions. CCT has a network of partners who can provide a broad range of
products and services. ]
Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
Meta Description: [ CallScripter is scripting software written by a call centre for call centres. Script in minutes with this efficient web-based application ]
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CenterForce Technologies, Inc. - Offers a range of web based call center management tools.
Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers.
Meta Description: [ Predictive Dialers, Telemarketing Software and Autodialers including complete predictive dialer systems with computer telephony integration and call center software by Chase Data Corp. ]
Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
Meta Description: [ Collaboration Technologies offers the Realise Predictive Dialer java based software for outbound call center applications. ]
Concerto Software, Inc. - Offers comprehensive software and services for customer interaction management.
Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.
Meta Description: [ Call Center Quality Monitoring Solutions by Coordinated Systems, Inc. (CSI) - a leading developer of call monitoring, call center quality assurance, voip call recording, and call center logging ]
CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Meta Description: [ CosmoCom is the Future of IP Contact Center Technology. Our unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels – telephone and internet, live and message-b... ]
Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
Meta Description: [ Khronos is a Time and motion study software tool for use in incoming and outgoing call/contact centers, as well as other industries. ]
Data Collection Resources - Offers monitoring and agent evaluation software.
Meta Description: [ Call Center Quality Monitoring Solutions by Data Collection Resources. DCR pioneered the development of affordable call monitoring, call center quality assurance, call recording and agent evaluation ]
Data-Tel Info Solutions - Offering a fully featured predictive dialing system.
Meta Description: [ Data-Tel Info Solutions is an industry leader in providing Call Center Software. Our hosted suite of Predictive Dialers includes Inbound, Outbound, and Web-bound functionality for a complete internet based enterprise solution. ]
Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.
Meta Description: [ Predictive dialers and call center software with IVR and voice broadcasting predictive dialer phone systems. CRM software and IVR systems with computer telephony integration software plus auto dialers for call centers. Predictive dialing phone systems employ CTI software. Contact center techno... ]
Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.
Meta Description: [ DPTS Call Center Software is a complete solution for using and integrating computer telephony services. Dialer technology and software enable Inbound/Outbound ACD, Inbound IVR; Predictive, Preview and Power Dialing; Digital Voice Recording, Multiple Campaign and List Support, and much, much more. ]
Digisoft Computers - Vendor of scripting software for call centers.
Meta Description: [ CRM Solutions improve customer relationships by automating & managing call center calls using Telescript. Predictive dialer and telemarketing software enables you to save time & money while focusing on communication. ]
Digivoice - Developers and implementers of complete contact center software solutions.
Meta Description: [ DigiVoice specializes in the design, implementation, training and support of technology-based call center solutions such as voice recording, quality monitoring, voice and data analytics, workforce management, business activity monitoring and scheduling. ]
DTS Group - Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation.
Meta Description: [ Autonomy etalk has call center monitoring software deployed in 40+ countries. Our focus is advanced speech analytics, language-independence, and centralized management as well as desktop monitoring, call logging, customer surveys and evaluation. ]
EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
Meta Description: [ Echopass hosted contact center delivers the promise of the IP contact center. Always-on reliability and on-demand flexibility mean Avaya, Aspect, and Nortel CPE users now have a hassle free and cost-effective hosted contact center alternative without sacrificing features or availability. ]
Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions.
Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
Meta Description: [ Engage Technology specialises in Computer Telephony and E-Commerce solutions as the use of these technologies in combination deliver an enhanced customer service product to a company's clients. ]
Envision Telephony - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Meta Description: [ Envision Telephony delivers contact center and enterprise software to improve the quality and performance that deliver legendary customer experiences. ]
eQuality - Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.
Meta Description: [ eyretel.com ]
Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Meta Description: [ call accounting - Hotels, Motels, 911 call centers will generate dramatic revenue results, track, control and telephone report management from our call accounting software. ]
Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Meta Description: [ Our Market-leading technology fully automates Do Not Call List compliance management for Telephone Marketers. Every telephone number is checked against all National Do Not Call Lists, and the Do Not Call Registry in real time. ]
Helix Partners - Provides a complete management system to optimize contact and processing centers.
Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment.
Meta Description: [ IAT - CTI | Information Access Technology ]
Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
Meta Description: [ Inova Solutions is a top provider of real time communication solutions including: Call Center Optimization, Public Information Display, Emergency Mass Notification, Middleware-based data integration and Power over Ethernet displays. ]
InVision Software AG - Offers workforce management software for customer contact centers.
Meta Description: [ Workforce Management, Time Management - is one of the world-wide leading specialists for enterprise-wide Workforce Management solutions. ]
ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software.
Meta Description: [ On !Hold, Onhold, Music On Hold, Messages Oh Hold, On Hold !Messages, Advertising On Hold, On Hold !Music, Marketing On Hold, Promotions On Hold, On Hold Radio1 WOHN, !Digital Announcer, !Interalia, !Premier Technologies ]
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JDM Systems, Inc. - Provider of systems development software and integration solutions for customer service contact centers.
KGA - Offers PC-based training and assessment programs for call centers and a number of other industries.
Meta Description: [ PC Software Skills Testing, and Training for End User, IT, Clerical, Accounting, via Internet, LAN, CDROM, Classroom ]
KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Meta Description: [ Call center software for planning, scheduling agents & analysing service performance. ]
Lagan Inc. - Provides CRM, contact center, and 3-1-1 software.
Meta Description: [ Lagan is an enterprise case management and citizen relationship management (CRM) solution that integrates into non-emergency 3-1-1 systems or human services programs. ]
Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System.
Meta Description: [ Software, equipment and expert help for 3Com's NBX Business Phone System. ]
Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Meta Description: [ Noetica is a Customer Interaction Management software provider.Noetica's call centre software is designed to allow professionals to create contact center applications that achieve their business aims, without programming.These are developed specifically for ease of use. Our groundbreaking solutio... ]
Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
Meta Description: [ Description here ]
OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
Meta Description: [ Manufacturer of award winning Spitfire Predictive dialers Predictive Dialer Predictive Dialers Auto Dialer Auto Dialers AutoDialer AutoDialers software hardware. We have the best price 800-859-5924. ]
OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
Meta Description: [ Software for phone call recording, call monitoring, call recording, call logging, call center quality monitoring, screen recording, and screen capture. Quality Monitor, developed by OptiStaff, enables our customers to monitor their call centers' calls for quality assurance and verification purpos... ]
PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Meta Description: [ panalog call accounting software for panasonic telephone systems ]
PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
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Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems.
Meta Description: [ Perimeter Technology offers a comprehensive suite of call center and call center management products, including VU/ACD-100, Stat-VU, Net-VU Internet ACD, Net-VU E-Mail and Net-VU Softphone. ]
Portage Communications - Offers a range of call center software tools for forecasting and staffing.
Meta Description: [ Complete and affordable workforce management software, call center scheduling and management software with automatic call distribution - acd - for managing your inbound call center., Complete and affordable workforce management software, call center scheduling and management software with automat... ]
Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry.
Meta Description: [ Ptel Inc. provides call center products and technology for optimization and management of call center resources such as digital recording equipment Centrex ACD reports agent scheduler ]
Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications.
Meta Description: [ IVR - Tools for leveraging marketing and communications for business ]
Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list.
Meta Description: [ Scrub DNC Do Not Call list compliance scrubbing software and service. ]
Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
Meta Description: [ Predictive Dialer, Call Center Software, predictive dialers, Automatic Dialer, automatic dialers, IP dialer, IP Dialers, VoIP Dialer, VoIP Dialers, inbound ACD system, IVR, call center quality monitoring ]
Strategic Computer Support, Inc. - Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Meta Description: [ synTelate - Contact center, Call center system, telemarketing / telesales scripting software ]
Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
Meta Description: [ TeleWare is the leading supplier of intelligent telephony solutions provided as packaged and tailored Application Software. ]
Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English.
Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
Meta Description: [ Teltone is a leader in products for secure substation communications, emergency notification, phone simulators and test tools, remote call center agents, and line sharing. ]
The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Meta Description: [ The Amanda Company Website ]
Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
Meta Description: [ Hem ]
UtilCall - Provides a range of call center software utilities.
VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Meta Description: [ Third Party Verification: VerbatimTPV has your solution. Our trained staff provide dependable, high quality TPV at a reasonable price, and more. ]
Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions.
Meta Description: [ Vocalcom Group is a leading supplier of Contact Center Technology and Voip Platforms including Video Call & Web customer management capabilities. ]
Vocalcom - Provides computer telephony applications, including call center management software, predictive dialers and voice self service.
Meta Description: [ Vocalcom provide Cost effective turn key solutions for the Contact Center industry markets including the Next IP technology and Video Capabilities. ]
VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
Meta Description: [ VoiceIntegrity.com Voice Communication Software Review provides software for voice animation, face animation, voip internet calling, webacam video camera software, text to speech software, wireless phones, phone recording. ]
VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
Meta Description: [ SER Solutions is a leading provider of call management, quality management and speech analytis solutions for the contact center industry. ]
Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Meta Description: [ Call Center Evaluation Software, Call Center Agent Monitoring, Call Center Phone Recording INDIA, Agent Evaluation Software, Contact Management Software Solutions like Call Center Evaluation Software, Call Centre Agent Monitoring, Call Center Phone Recording, Digital Voice Logger, Telephone Call... ]
Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Meta Description: [ Lead Management Tools. Who's Calling Sales Improvement Services. Our services help you close each sale by improving the experience for your customers. ]
Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
Meta Description: [ Wicom offers IP-telephony solutions for contact centers ]
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Witness Systems, Inc. - Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS).
Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
Meta Description: [ With a national footprint and extensive array of communication services and solutions ranging from traditional voice systems to fully integrated voice and data networks XETA is your one-call communications solution. XETA is an authorized dealer of Avaya and NORTEL products. ]
Zeacom - Producer of customer call center and telephony integration software.
Meta Description: [ qmaster ]
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