Gourt > Business > Telecommunications > Call Centers > Equipment > Computer Telephony Integration
Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.
Common functions
The following functions can be implemented using CTI:
- Calling-line information display (caller's number, number dialed, IVR options)
- Screen population on answer, with or without using calling line data.
- On-screen dialing. (Fast dial, preview, and predictive dial.)
- On-screen phone control. (Answer, hang up, hold, conference, etc.)
- Coordinated phone and data transfers between two parties.
- Call center phone control. (Logging on; after-call work notification)
- Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.
- Agent state control. (For example, after-call work for a set duration, then automatic change to the ready state.)
Automation :: Telemarketing
Software :: Telecommunications
Telephony :: Data Communications
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gaytescorp (Gaytes) Sat, 19 Dec 2009 06:52:50 -0000
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Alston Tascom, Inc. - A comprehensive call center database information and network telephony system.
Meta Description: [ IVR services and IVR outsourcing. IVR systems available for ivr hosting of 800# services, IVR marketing research, and 800 number service plus inbound telemarketing services. ]
CCS, Inc. - Software which integrates existing telephone systems with host data to provide features such as screen pops, intelligent routing and auto-dialing.
Meta Description: [ Cothern Computer Systems offers Computer Telephony, Voice, and Conversion services and solutions ]
ChaseData Corporation - Sells predictive dialing systems and call center software for small and medium companies.
Meta Description: [ Predictive Dialers, Telemarketing Software and Autodialers including complete predictive dialer systems with computer telephony integration and call center software by Chase Data Corp. ]
Chrysalis Software - Chysalis focuses on providing custom and packaged solutions which augment the Nortel Call Center product line.
Meta Description: [ Leading provider of custom solutions for contact centers in the areas of IVR, speech applications, voice applications, computer telephony integration, and systems integration. ]
Citel Technologies - Makers of the CITELlink IP and SIP Handset Gateways that bridge legacy Digital and Analog telephone users to IP PBXs, IP Hosted/IP Centrex, and SIP services across multiple vendor platforms such as 3Com, BroadSoft, Mitel Networks, and Sylantro Systems.
Computer Talk Technology - A call center solutions company specializing in server based automatic call distributors (ACD) and interactive voice response (IVR).
Computer Telephony Solutions, Inc. - Offering interactive voice response, intelligent call routing and ACD software.
ComTek International - Design, development, implementation and support of distributed CTI and IVR software solutions.
Cytech Marketing Group, Inc. - PC based automatic and predictive dialers for lead generation and telemarketing.
Meta Description: [ Rebate check processing and rebate check mailing and fulfillment services. Product and literature fulfillment and distribution. ]
Dialogic Corporation - Dialogic designs and manufactures Computer Telephony components for voice FAX, Speech Recognition, IP Telephony, Telephone companies, wireless and Call Center applications
Meta Description: [ Dialogic - IP, Wireless, and Video ]
Dialpro Northwest, Inc. - Providing call center and other CTI products for North American businesses.
E3Net - Specialises in computer telephony solutions software, including voice and data verification and confirmation applicatons.
Eletech Enterprise Co. - Digital recorder that logs up to 64 channels of telephone calls. Record, store and manages telephone conversations.
Emerging Voice Technology, Inc. - Software development company specializing in voice applications development, call center automation and line quality testing.
EPOS Corporation - Interactive Voice Response and Web self service solutions for education, Human Resources, utilities and government.
Genesys Corporation Homepage - Enterprise Interaction Management software. Features open, scalable framework and integrated applications that enable call and contact center solutions for voice, Internet, and email.
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Interactive Intelligence, Inc. - Computer telephony solutions for enterprises and call centers providing PBX, ACD, IVR and unified messaging functionality.
Interactive Telesis Inc. - Provide IVR services, automated consumer surveys for credit/prepaid calling cards, digital recording and playback services, store/dealer locators, automated shareholder communication.
Meta Description: [ Developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. Offering Live TPV, IVR software, Investor Relations Services, Speech Recognition Technology, and Computer Telephony Integration. Specializing in TPV Third Party... ]
IntraNext Systems - Offering the NextSys range of CTI client and server products.
IP5 Corporation - Computer telephony systems. Call center. VoIP VoATM. UnPBX, NT-PBX. CT software.
ISDN Technologies - Call center predictive dialers.
Meta Description: [ Dialogic and Brooktrout boards by ACE Ststem ]
Java (TM) Telephony API - Sun's JTAPI specifications website. Software provides various call center services.
Meta Description: [ The Java Telephony API (JTAPI) supports telephony call control. It is an extensible API designed to scale for use in a range of domains, from first-party call control in a consumer device to third-party call control in large distributed call centers. ]
Komtel, Inc. - Interactive voice response, web-based reporting applications and services for merchandisers and mystery shoppers.
Meta Description: [ IVR & Web reporting and administrative services for retail Demonstrators, Merchandisers, and Mystery Shoppers. ]
Line4, Inc. - Computer Telephony Integration software solutions for call centers.
Meta Description: [ Line4 Actionsuite CTI call center software solutions increase
your agents productivity and increase your profits. ]
MarkeTel Systems - Providing predictive dialers to improve the productivity of outbound call centers.
MASTAR - Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing.
Meta Description: [ Live operator telephone answering service software and systems does every thing. We supports other caller identification DID,ISDN and telephone hardware systems ]
Maxxar Corporation - Full service provider of computer telephony integration and electronic data access solutions.
500
Micro Delta Corporation - Computer based autodialers for lead generation, emergency notification and school to home telecommunications.
Meta Description: [ IVR, voice recognition and telecommunication systems for voice over ip, autodialer and voice mail capabilties ]
NetCall Telecom - Intelligent telephony services for more efficient customer response, qualification and conversion.
Meta Description: [ We are the leading specialist in callback, auto-messaging and contact solutions. Our solutions enhance our clients businesses by improving their operational efficiency, enhancing their customer's experiences, increasing sales and productivity and improving their employees' morale. ]
Noble Systems Corporation - Offering predictive dialers and intelligent inbound call routing products to support blended call centers.
Meta Description: [ NSC - Provider of predictive dialer software and call center software with ACD systems and IVR systems from Noble Systems Corp. including CTI and CRM software with voice broadcasting. ]
Periphonics - Develops, markets and supports products and professional services for Computer Telephony Integration and Telecom Enhanced Network Services.
Meta Description: [ Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. ]
Quality Call Solutions - QCS, a provider of call/contact center solutions since 1991, offers CTI and IVR products, computer telephony and services.
Meta Description: [ Quality Call Solutions professional team can provide Interactive Voice Response System, Computer Telephony Integration, and Call center customer practice services. ]
SynreVoice Technologies Inc. - Specializes in providing state-of-the-art computer telephone integration (CTI) and automated voice processing systems.
TALX Home Page - Providing services and software including interactive voice response (IVR) and CTI.
Telenet Solutions - Computer Telephony Integration consulting and systems installation specialists.
Meta Description: [ Sales,Telenet Solutions specializes in the sales, installation, service , affordable ,business, telephone systems, ]
U.S. InfoTel - Provides predictive dialing solutions for the call center industry.
Welltech Computer Co., Ltd - Offering CTI products. Located in Taiwan.
Meta Description: [ Welltech provide VOIP equipment include IP PBX , IP Phone ,FXO Gateway, FXS Gateway, SIP Proxy, Billing system ]
Windows to Technology - Solutions for business, telecommunication equipment.
Meta Description: [ Windows to Technology Offers Voice Recording, Voice Logging, Plantronics Headsets, Interalia, GN Netcom Headsets, Unex Headsets, Call Center Headsets For Sale. ]
XTEND Communications - Supply computer telephony integration (CTI) solutions for specialized vertical markets including healthcare, hospitality and public safety. Provides a listing of current distributors and development partners
Meta Description: [ XTEND Communications Corp. Is a Company on the forefront of Computer Telephony Integation (CTI) solutions industry. Xtend provides solutions for markets such as Healthcare, Hospitality, Public Safety, Education, Government and Corporate environments. ]
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