Gourt > Business > Telecommunications > Call Centers > Consulting
A consultant (from the latin consultus meaning "legal expert") is a professional who provides expert advice in a particular domain or area of expertise such as accountancy, technology, the law, human resources, marketing, medicine, finance, public affairs, communication, or more esoteric areas of knowledge, for example engineering of different kinds, scientific specialties such as materials science, instrumentation, avionics, and stress analysis.
A consultant is also the term used to denote the most senior medical position in the United Kingdom (e.g., a consultant surgeon).
Ways in which consultants work
Often a consultant provides expertise to clients who require a particular type of knowledge or service for a specific period of time, thus providing an economy to the client. In other situations, companies implementing a major project may need additional experienced staff to assist with increased work during that period. More on [ Consultant ]
Customer Support :: Customer Management
Consulting :: Telecommunications
Looking for Internship Opportunities with Management Consulting...
vickythakre (Bhupendrasinh Thakre) Fri, 25 Dec 2009 02:42:47 -0000
Looking for Internship Opportunities with Management Consulting...
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smallbiztopnews (SmallBiz News) Fri, 25 Dec 2009 02:40:29 -0000
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Structural Consulting Engineer IV -... http://jobsurl.com/144f49
ConsultJob (Consulting Careers) Fri, 25 Dec 2009 02:39:35 -0000
Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
Meta Description: [ Turn your call center into a profit center with call center sales training and customer service management consulting. ]
Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
Meta Description: [ Kramer & Associates is a vendor neutral, non aligned call and contact center consulting firm specializing in improved efficiency and effectiveness in for operations and integration and assessment of people, processes and applications and technology, audits, eCommerce, Strategy and Tactacial roadm... ]
Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
Company - (US) - Consultants in call center and teleservices design and operations.
Meta Description: [ R.H. Oetting & Associates (Oetting & Company)the leading Customer Contact Center consultants and Call Center consultants providing expert support on CRM program design,technologies, operations, training,compensation planning and outsource management. ]
24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Meta Description: [ 24Customer heeft als missie het creëren van meer rendement bij opdrachtgevers door het verbeteren van klantmanagement, klantcontact, klantenservice. Leidend voor de aanpak is de markt en klantgedrag. De klant staat centraal. Onderdeel van de aanpak is onderzoek, training, management, advies. Spe... ]
Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
Meta Description: [ Advanced Contact Centre Solutions provides an independent objective perspective on contact centre technology and workforce management issues. ]
Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
Meta Description: [ Customer ]
Ascentys - (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
Meta Description: [ Management Consultants that will help to sharpen up your business performance with management services ]
At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
Meta Description: [ Measure, Evaluate and assess the level of customer satisfaction your business provides to your clientle through call monitoring, mystery shopping and customer surveys. At Random, LLC will create a customized training program that will make you a forerunner in customer service. ]
Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
Meta Description: [ Berring Hine public sector management consulting, market research, call centre consulting and ebusiness ]
BPA International - (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
Meta Description: [ BPA international are call center consultants providing monitoring and training services - performance management, research, benchmarking, agent evaluation and customer satisfaction surveys. ]
C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services.
Call Center Depot - (US) - Tools for call center professionals including associations, books, newsletters and consulting services.
Meta Description: [ International Call Center, Contact Center, Consulting Group with specialists in all areas of operation. Start-up, outsourcing, training, benchmarking, planning, assessing, auditing, over 300 years combined experience. ]
Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
Meta Description: [ We provide call center training for success. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance. ]
Call Centre Development - (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
Meta Description: [ CCD Consulting is a specialist consulting firm focusing on customer contact and service delivery strategies and processes. Across diverse industry sectors such as government, health, finance, education and energy, we work with our clients to identify the key issues that they face and to tailor in... ]
500
Call Centre Management Specialists Limited - (UK) - Provide consultation services and solutions to the call centre industry.
Meta Description: [ A web design company in High Wycombe, Buckinghamshire (UK) with expertise and vast experience in all aspects of web development: HTML, DHTML, XML, ASP, PHP, Javascript, databases (Access, SQL Server, Oracle, MySQL), hosting. ]
Casama_Morton Training Service - (PH) - Provides training and recruitment services for call centers located in the Philippines.
CCIT Staffing Services - (US) - Company which offers Fortune 500 employers qualified call center candidates.
Meta Description: [ ccitstaffing.com ]
CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs.
Meta Description: [ CCT Group, Inc. provides custom development and consulting services to call centers and contact centers. ]
Chris Collie Associates - (US) - A call center/teleservices e-learning and training company.
Meta Description: [ A leading Call Center and Hospitality and Sales Training and Consulting Company, E-Learning, Help Desks, and phone professionals. ]
CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
Meta Description: [ SA Callcenters - South African callcenter industry handling outsourcing, insourcing, staffing, telecommunications and research with the best resources for the most successful business
CM Insight - (UK) - A consultancy that takes the customer's view. Provides free research papers.
Colorado Call Center Management Corporation - (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
Contact Center Compliance - Online Do Not Call list cleaning. Provides a free trial of cleaning services.
Meta Description: [ DNC Software for Call Centers, A Complete Compliance Solution, Do Not Call. ]
Contact Center Professionals, Inc. - (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
Meta Description: [ Contact Center Professionals knows how a call center consultant can help your business. We are call center consultants dedicated to improving call center and telemarketing operations, processes, and performance. Find out how we can improve your performance, reduce costs, or increase customer sa... ]
Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
Meta Description: [ Contact Centre Action consultancy services can help call and contact centres with cost savings,
customer service improvements, workflow and productivity improvements and technology
acquisitions>
Contact Knowledge LLC - (US) - A consultancy that offers call center assessment services. Also a value added reseller.
Meta Description: [ Working Solutions, a leading outsourcer of remote agent call centers, has a proven model for augmenting in-house sales, ACD, IVR, customer service, and CRM call centers. ]
Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
Copper Sky Consulting, Inc. - (US) - Consultancy specializing in helping customers transition from legacy TDM to Internet Protocol Contact Centers.
Customer Care Solutions, Inc. - Provides services related to employee efficiency and productivity.
Meta Description: [ Customer Care Solutions is a management and service consulting firm specializing in service start-ups and merger integrations. We cater to firms that wish to work with consultants who are experienced senior leaders, directors and above who have long since learned the ropes on someone else’s do... ]
Customer Care Strategies - (US) - Specialize in call center skill development, workflow tuning and executive recruiting.
Meta Description: [ customercarestrategies.com ]
Customer Relationship Metrics - (US) - Produces customer relationship management research.
Meta Description: [ For more than 10 years Customer Relationship Metrics has been providing Fortune 1000 companies the ability to qualitify and measure the Voice of their Customer. ]
Customer Solutions Group - (US) - Consulting firm specializing in inbound and outbound customer contact centers.
Meta Description: [ Call Center and Telecommunication Consultants - Telephone Expense Auditing, Reduction and Managment. ]
Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
Meta Description: [ Dial Interactive provides call center consulting,call routing for Nortel, Consulting on the Avaya products,cisco reporting, Custom Webview infomaker Reporting, Consulting on the Cisco IPCC,IPIVR, Outbound Dialer and ICM,crystal consultanting, IVR re-design,voice recognition,Technology RFP consult... ]
DJN Solutions - (UK) - Provide design and implementation services for call centre equipment.
DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
Do Not Call Protection, Inc. - (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
e-talk Corporation - (US) - Provider of contact center management solutions including performance monitoring and measurement.
Meta Description: [ Autonomy etalk has call center monitoring software deployed in 40+ countries. Our focus is advanced speech analytics, language-independence, and centralized management as well as desktop monitoring, call logging, customer surveys and evaluation. ]
eForte Systems - (US) - Provides onsite call center consulting and offshore advisory consulting services.
Meta Description: [ eForte systems provides Onsite End-to-End Call Center Consulting and Offshore Advisory Consulting services to deliver business enabling solutions for our Clients to operate more effectively. eForteSys understands the Call Center business and execute projects that enhance operational efficiency wi... ]
Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
Meta Description: [ Customer service consultant specializing in client satisfaction, retention and loyalty. ]
eTeleSource - (US) - Call center consulting firm specializing in outsourcing.
Meta Description: [ Call Center Outsourcing ]
EZ-Routing - (US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
Meta Description: [ EZ-Routing provides call distribution control over your cost per lead and a visual analysis of marketing strategies. Maximize your marketing dollar when using toll free 800 numbers in advertising media. ]
Florida Corporate Training Center - (US) - Offers training for telemarketers, customer service representatives and call center managers.
Meta Description: [ Call Center Training for Telemarketers, Customer Service Representatives, Call Center Managers and Training for Call Center Sales Trainers. Florida Corporate Training Center provides Sales and Sales Management training programmes to Inbound and Outbound Contact Centers Worldwide. ]
FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
Meta Description: [ FurstPerson provides call center hiring services, including recruiting, employment, screening, and selection services using phone- or web-based testing tools to help call centers hire better employees. ]
Gail Woodgate Consultancy - (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.
Meta Description: [ Providing premium quality services to the Call Centre and Customer Service industries Visit our site for regularly updated information,Tips and Hints, FAQ's and War Stories about the Call Centre industry. We have received international recognition as hav ]
GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products.
Grubb Help Desk Consulting Group, Inc. - (US) - An independent consulting firm providing services for information technology and technical support help desks.
Meta Description: [ help desk for Microsoft Word, Word Perfect and Adobe ]
Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
Meta Description: [ Service desk, Infogerance, Conseil, Infrastructure Management : des expertises Help-Line ]
HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
Meta Description: [ HyperQuality provides quality monitoring services to customer care center. ]
idge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
Inbound Call Center Services - (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
Meta Description: [ Expert telesales and telemarketing referral services for inbound and outbound call centers - Expert no-fee telemarketing and call center outsourcing services ]
Incoming Calls Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
Meta Description: [ The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services. ICMI’s mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior b... ]
InRound Innovations Inc. - (CA) - Company offers IT and management consulting for contact centres and call centres.
Meta Description: [ contact / call center solutions through professional services, management improvement initiatives, training, staffing and human resources in Ottawa, Ontario, Canada, inRound Innovations ]
Intervox Group - (US) - A management and technology consulting firm specializing in call center and customer relationship management.
ITES Alliance Advisory - (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
Meta Description: [ ITESA - BPO/Call Center Consultants/ Outsourcing/Alliances/BOT/India /Philippines/Canada/Mexico/Offshore/Near Shore
in outsourcing, alliances, joint ventures, offshore, near shore, to
optimize profit for call center and business process operations (BPO), consultant, global, outsourci... ]
Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
Meta Description: [ Kathy Sisk Enterprises: More than 23 years experience in training, consulting, recruiting and outsourcing for the call center industry. Specializing in telemarketing, customer service and management training, call center set up, assessments, reengineering, national recruiting, outsourcing, inso... ]
Kingsland Scott Bauer Associates - (US) - Architects, planners, interior designers and project managers. Provide call center site design.
Meta Description: [ Architects, Planners, Interior Designers, Project Managers ... Call center design in balance with business. ]
Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
McKee Motivation - Provide telemarketing sales training and writes scripts for call centers.
Meta Description: [ Call centers, telemarketers, telesales use motivational training for telemarketing call centers to make more telesales. We provide telemarketing sales training & also write scripts for call centers. ]
NonZero Ltd - (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
NWServices, Inc. - (US) - Offering network-based call detail reporting to inbound call centers.
Meta Description: [ Phonedetail.com offers telecommunications consulting to companies utilizing toll free services. Software expertise includes AT&T Track-It and Billing Edge. ]
Optium - (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
Meta Description: [ international dating optimum group norton internet security malware nod32 pccillin ]
Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
Qhelisa Consulting - (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
Meta Description: [ Qhelisa Consulting. Providers of training based on an ethic in the belief of learning by experience ]
RXPerience - (UK) - Offers a range of management consultancy services for call centres.
Meta Description: [ RXP help senior managers to make call centres outstanding - whether your need is increased sales effectiveness, higher Customer Satisfaction ratings or reduced costs ]
500
Sage Interactive - (CA) - Offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, staff assessment and training.
Meta Description: [ Sage Interactive - Best Fit Customer Interaction Solutions ]
Sagess, Inc. - (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
Meta Description: [ Sagess is a business consulting firm focusing on strategic solutions an business growth funding. ]
Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies.
Meta Description: [ Stevens Communications provides Call Center Software, Workforce Management - Employee Scheduling Software, Call Center and Contact Center Systems. ]
TalkTactics - (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
Meta Description: [ TalkTactics is the Global Leader in people focused Contact Centre Business Development. Grown from a highly successful company based in New Zealand, TalkTactics is now represented by a network of Global Franchises. ]
TeleSolutions Consulting - (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
Meta Description: [ Full service call center consultants, call center training for performance improvement, employee satisfaction, assessment tools. Custom training our specialty. Corporate onsite workshops. ]
The Call Center School - (US) - Call centre training and consulting services.
The Hamilton Management Group - (US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
Meta Description: [ Goods and Supplies for just about any business need. Electronic Components, Farm, Construction, Graphic Arts, Industrial Equipment, MRO, Laboratory Equipment, Medical, Metal Working, Office Products, Other Industries, Plastics, Process Equipment ]
The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
Meta Description: [ Primas: contact center system integration with multiple technical, cross-industry, and consulting services that provide businesses with improved customer service and operational efficiencies ]
The Radclyffe Group, LLC - (US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
Meta Description: [ Call Center Education, Consulting, Training, Outsourcing & Consulting Radclyffe Family ]
The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter.
Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
Vocal Laboratories Inc. - (US) - Quality monitoring services with live panel members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
WADE Consulting Group - (US) - Management and technology consulting group.
Meta Description: [ WADE Consulting Group Inc, is a call center management consulting firm ]
Xantech Corporate Communications - (ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
Meta Description: [ Xantech Corporate Communications leverages 17 years of telecommunications experience to support executive decision-making. We offer services that save time, release energy, exploit opportunities and manage risk. We accomplish this through understanding the challenges to people in business, as wel... ]
Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
Meta Description: [ Zici provide Call accounting solutions, Call Centre Management and Corporate Directory solutions. In laypersons terms, we provide systems to record details of all the communications traffic in and out of your business ]
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