The purpose of a customer survey is to collect focused opinions from consumers of a product or service. They are seen as a powerful tool because they allow the makers of the product or service to ask direct questions to the customers. Customer surveys are often used in the Six Sigma methodology as a tool to collect Voice of the Customer (VOC) input.
A plethora of online survey tools are available today, allowing a surveyor to quickly and easily distribute a survey to thousands of users at a time.
Survey :: Methodology
Sociology :: Social Sciences
Online Issues Polls :: Issues

Abacus Bridge - Builds online surveys and provides tabulation, coding and translation services.
ActiveReaction - Specializes in creating branded, interactive and multi-page surveys for deployment via web pop-up, email or handheld.
Meta Description: [ Facilitator specializing in digital online surveys: collect opinions via internet, email, intranet, hand-helds and panels ]
Benchpoint - On line polls for internal or public research, analysed results are viewable on line in real time. Multi-lingual expert questionnaire design and analysis. Self-service option is available.
Meta Description: [ Benchpoint is an advanced system for employee surveys which delivers results in real time. ]
BetaResearch.com - Brings Internet based market research to consumer, healthcare, business-to-business and media marketing research segments.
Meta Description: [ BetaResearch.com, a wholly owned subsidiary of Beta Research Corporation, is entirely dedicated to bringing the advantages of the Internet to consumer, healthcare, business-to-business and media marketing research. ]
BuzzBack.com - Reach out to a broad online target quickly, to solicit insights as well as directional data.
Meta Description: [ Full-service, online consumer market research firm using innovative tools for concept development and optimization – from A&U studies to ad testing and package design tests. Our tools provide insight and understanding that go beyond typical scores and numbers, delivered with the depth and speed... ]
CommunityPoll - Online surveys, data collection and research services.
Meta Description: [ Find out what your employees, customers, members think. Write/post surveys and questionnaires online. FREE offer. VERY user-friendly. Bar graphs AND deep analysis. Save $! ]
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Contact 101 Inc. - Provider of online survey services and monitoring for customer retention and consumer analysis.
Meta Description: [ How Online Surveys and customer satisfaction can help you improve your business by improving customer relationship and increasing sales. ]
CRM Metrix Inc - Service for measuring and managing customer experiences at all digital points of contact (Websites, Email, etc) by delivering online feedback and reporting solutions.
Crystal Surveys - Specialising in web based data capture, Internet/intranet survey hosts, data manipulation, and collation.
Meta Description: [ Crystal Surveys, a UK based company delivering timely online surveys to a global clientele. ]
CustomerSat.com - Helping companies measure and manage customer experiences at all points of contact by delivering online feedback and reporting solutions.
Data Revolution - Provides online market research software, customer satisfaction surveys, marketing ROI analysis tools and web visitor feedback research questionnaires.
Meta Description: [ Online market research software including customer satisfaction
surveys, marketing ROI analysis tools and web visitor feedback research questionnaires ]
Dr. Glenn's Research Services - Online surveys, significance analysis, tables and reports. For small businesses, non-profits, Montessori researchers, and graduate students.
Meta Description: [ Personalized and specialized services for non-profits, small businesses and graduate students: Surveys, tables, reports, memos, analysis ]
e-FocusGroups.com - A qualitative research firm using focus groups and CATI.
Meta Description: [ e-FocusGroups offers Online Focus Group Research. Our in depth interviews and Web Surveys can Assist you in all of your Qualitative Market Research. ]
Entertainment Media Research - Specializes in entertainment and music preference research, programming technologies and online audience response systems.
Meta Description: [ Through proprietary on-line technology and a database of 100,000 music fans worldwide, MPL conducts customised surveys and qualitative interviews. ]
GoGlobal Technologies - Specialize in custom web based survey development for large corporations and full service market research companies.
Meta Description: [ GoGlobal Technologies Inc. custom builds online surveys to provide any organization the ability to conduct or offer Internet Market Research. ]
Goodmind - Offers a suite of both quantitative and qualitative tools to help perform all of the standard methodologies of research, and specializes in online surveys and focus groups.
Meta Description: [ We began our company more than five years ago when we saw an opportunity in the marketplace. It was apparent to us that many research companies were making a critical mistake; they were so busy selling their research service of choice, they completely missed the mark on helping clients understand... ]
Greenfield Online, Inc. - Independent provider of Internet survey solutions to the global marketing research industry. Online quote submission and resource section available.
Meta Description: [ Greenfield Online is a leading independent provider of Internet survey solutions to the global marketing research industry. The company has built and actively manages the Greenfield Online panel, a 100% double opt-in Internet-based panel where participants are paid to participate in online surveys. ]
Harris Interactive, Inc. - Provides Internet-based market research and polling services to a broad range of companies, non-profit organizations and governmental agencies. (Nasdaq: HPOL).
Meta Description: [ Your full service research partner for ensuring improved business performance. With global capabilities including Internet-based market research enabled by our panel, Harris Poll Online ]
Infosurv, Inc. - Full-service provider of online surveys offering design, administration, and analysis services.
Meta Description: [ Online survey company, customer surveys, employee surveys, market research from Infosurv. Online research company creating customer surveys, employee surveys and market research surveys. ]
InsightExpress.com - On-line survey templates and reporting tools for decision makers and full research design and reporting functionality for research community.
Meta Description: [ Market Research ]
Inter@ctive Market Research - Online market research and panel for product launch, packaging, concepts, advertising concepts.
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Interactive Focus - Offers Web based survey and focus group market research for small to medium sized companies.
Ipsos-Insight - Provides products and solutions for marketing assessment, product development, marketing, and brand management. Specializes in online panel building and conducting public opinion research online.
Meta Description: [ Ipsos Insight provides businesses with the marketing information they need to achieve success with their product, branding and marketing initiatives. ]
iResearch - Online market research supplier offering custom/complex Web survey programming and online focus groups.
Itracks.com - Services include web-based surveys, on-line CATI systems and focus groups.
Meta Description: [ Itracks provides online data collection services for professional market researchers, including online focus groups, bulletin board focus groups, online surveys, website usability and phone surveys. ]
Kopel Research Group - Global provider of surveys, specializing in market research for government sponsored lotteries.
Meta Description: [ Kopel Research Group, Inc. - located near Boston, Massachusetts. We specialize in web-based internet surveys and lottery market research for government sponsored lotteries. ]
LearningBridge - LearningBridge specializes in web-based knowledge acquisition. We take the elements of successful survey design and implementation and create web deliverable products.
Lightspeed Research - Provider of global online market research solutions. Specializing in utilizing the Internet as a data collection platform.
Meta Description: [ Specialising in utilising the Internet to provide clients with cost effective solutions to their market research needs. Through targeted recruitment and retention strategies Lightspeed Research has an established, high quality community of online panel respondents across 34 countries world-wide ]
LiveSurveys.com - Provider of low-cost adaptive online surveys. Data is made available to customers in a private directory as any form of delimited text. Take an online demo.
Meta Description: [ LiveSurveys.com develops customized Internet and PDA surveys when off-the-shelf software does not meet our customers' needs. ]
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LuminousOnline.com - Provider of custom online market research and multiple language web-based, e-mail, and disk-by-mail surveys.
Meta Description: [ Luminous Online Research is a leading provider of custom online market research. Our services include multiple language web-based, e-mail, and disk-by-mail online surveys including data tabulations and eCommerce web design & development. ]
Market Answers, Inc. - Provides employee surveys on line for Facilities, HR, Help Desk (Technical Support), IS (Information Systems), Suppliers, Telecom, and Training.
MediaTransfer AG Netresearch 6 Consulting - Advanced international market research using own online panels, method and tools.
Meta Description: [ Harris Interactive Germany is an international operating full-service market research marketresearch. We offer panel-based online market research supporting the entire marketing process. ]
MemeLabs Media Inc. - Interactive online surveys and statistical analysis.
Meta Description: [ Memelabs designs and runs viral marketing campaigns. Get the word out and raise awareness for your cause, organization or initiative. ]
Modern Survey - Conducts market research, customer and employee satisfaction, and leadership development surveys.
Meta Description: [ Modern Survey helps enterprises around the world know more about employees, customers, peers and target markets through innovative research tools, insightful data analysis and comprehensive plans. Thanks for visiting. ]
National Business Research Institute, Inc. - Employee and customer feedback survey research products and services.
Meta Description: [ Measure Customer and Employee Satisfaction with NBRI Surveys. Free Survey Demonstrations and valuable White Papers. ]
Nooro Online Research - Development and hosting of online surveys, plus on-going panel management.
OMP Worldwide - Online market research supplier. Knows how to recruit representative samples online.
Online Global Recruiting - International service to recruit and screen survey respondants, implement online surveys and analyze data.
Meta Description: [ Online Global Recruiting, is world-renowned for our ability to recruit market research respondents from around the world under the toughest of screening criteria. Our global panel includes over 1,000,000 respondents. ]
OnSurvey - Market research consultancy conducting quantitative and qualitative online research and in-store kiosk studies.
Perspective Market Research - Offering CATI, online interviews, focus groups, mystery shopping and paper based interviewing with multi-language studies from our West London facility.
Meta Description: [ Perspective are an MRQSA registered market research agency and data collection telephone call centre. ]
PowerFeedback.com - Our typical work includes web-based customer satisfaction surveys, opinion polls, business trend studies, product polls, market condition studies and HR satisfaction studies.
Meta Description: [ Our typical work includes web-based customer satisfaction surveys, opinion polls, business trend studies, product polls, market condition studies, The front door to the many services and programs offered by powerfeedback.com. The entry point also contains the highly successful weekly topical poll... ]
PrecisionWebSurveys.com - Web distributed surveys for the business and academic communities.
Meta Description: [ Precision Web Surveys brings the power and efficiency of Web distributed surveys to the business and academic communities. ]
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Prism Strategy - Provides insight through group interviews and online surveyresearch.
Meta Description: [ prism strategy - delivering insight and illumination. Consumer research, Traditional group and depth interview research. Quantitative and Qualitative Focus Groups and Online questionnaires ]
Prophis.com - Research and consulting company with the expertise to get the actionable information you need, when you need it.
QuestBack - Provides a web-based tool for creating and distributing surveys, plus data gathering and analysis. [Norwegian/Swedish/English]
Quicksense - Survey creation tools and market research reports.
Sample Czar - International online survey provider.
Sector Research - Online customer research solutions featuring an automatic survey builder, same day deployment, and real-time reporting.
Meta Description: [ No questions to write. No software to download. No additional training required. Quickly, create and e-mail customer satisfaction surveys. Free Trial. ]
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SiteCentric LLC - Marketing research company dedicated to conducting custom and turnkey surveys of web site audiences.
Socratic Technologies - Full-service agency that conducts global Web-based market research, builds online panels, and performs usability evaluations. Specialized in product research for the business-to-business and consumer technology sectors.
StatisTrack - The online survey service includes participant recruitment, survey writing and administration, analysis and reporting.
StatSurvey - Tools to design, implement, and report on research projects via online surveys.
Meta Description: [ Market research firms can cut costs and
speed up the market research process by using StatSurvey's complete Internet
solutions for market research. Conduct surveys as before, and take them
online with our advanced survey builder and targeted panelists. ]
Strategy In A Second - Customized online surveys and databases, project consulting, and data formatting.
SurveyComplete - Business to business provider of technical services to the market research community, specializing in programming and hosting online surveys with tight deadlines.
SurveyShack - Web-based survey management, allowing non-technical people to manage all stages of the process: creation, distribution, collection of responses, analysis tools and reporting.
Meta Description: [ ,Surveyshack provide an innovative internet based survey & questionnaire project management system making even the most complex surveys and questionnaires quick and effective. ]
SurveySite - Specializes in conducting quantitative surveys and qualitative focus group research online.
SWIFT Interactive Technologies - Custom tools and data services for conducting survey market research online.
Meta Description: [ Interactive Technologies for Research ]
Sykronix - Specializes in online marketing research hosting, design, analysis and reporting.
Meta Description: [ online pharmaceutical marketing research, questionnaire and survey design, usability research, advertising pretesting, online focus group facility ]
The Human Network - Internet based system of respondent recruitment services serving research companies.
The Survey Company - Specializes in the development, deployment, and management of web-based survey solutions for Human Resource and Marketing professionals.
Meta Description: [ Professional online survey solutions for your organisation - in New Zealand and around the world. ]
The Survey Company - Provides Web based surveys and results analysis for customer, employee and 360-degree feedback.
Meta Description: [ We design, program, host and analyze online surveys to keep you current on your customers' needs and how you can foster employee success in meeting those needs. Located in Silicon Valley. ]
TheFatGroup.com - Quantitative and qualitative, youth based research, focus groups and online questionnaires.
Meta Description: [ Engaging online surveys by Fat Planet. ]
Trendnova - Online survey design, hosting and analysis including customer and employee satisfaction surveys, and event evaluation.
Meta Description: [ Online survey design, hosting and analysis. ]
Whetstone - Online and interactive market research consultancy.
Meta Description: [ Online and interactive market research consultancy. ]
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