Customer Relationship Management (CRM) includes the methodologies, technology and capabilities that help an enterprise manage customer relationships. The general purpose of CRM is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures.
To be effective, the CRM process needs to be integrated end-to-end across marketing, sales, and customer service. A good CRM program needs to:
More on [ Customer relationship management ]
Customer Management :: Business Services
Customer Service Software
Software :: Call Centers
Help Desk :: Software

Analysis Centre (AMIAC) - Provides of data and CRM tools designed to facilitate communication with Asian markets.
Meta Description: [ AMIAC provides quality and highly targeted business information and data management services ]
360 Visibility - Microsoft Business Solutions partner provides a solid foundation of tool sets for Financials, Distribution, Supply Chain, Manufacturing, Customer Relationship Management and Human Resources.
Meta Description: [ Helping Business Leverage Technology - Gold Certified partner in providing Microsoft Business Solutions accounting software and Customer Relationship Management software. The Canadian leader in AltiGen VoIP-PBX Phone systems. Professional Services time billing software - Maconomy - No Body Can Do... ]
Achiever - Supplier of CRM, eCRM and e-business software solutions.
Meta Description: [ CRM - Achiever CRM and ebusiness applications by Achiever Software Manufacturers of CRM solutions - Employer Engagement - Employer Engagement CRM ]
Alto CRM Consulting - Provides customer relationship management solutions and training with GoldMine and SalesLogix CRM software.
Meta Description: [ Customer Relationship Management solutions with Microsoft Dynamics CRM 3.0 software. Minnesota based Alto provides the full range of services needed to implement a successful CRM project. ]
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ASP Live Support - Provides live support and chat solutions for web sites.
Meta Description: [ Home Page of ASP Live Support the best online customer service and support Solution. Offered with Unlimited departments and operators. Reason able pricing starts only at $9.99 ]
BimSym eBusiness Solutions, Inc - CRM and sales force automation for insurance professionals
Meta Description: [ LeadOrganizer - Insurance software - Online Customer Relation Management (CRM) for the Insurance industry, is focused and customized solution-by blending contact management, document management, time management, agency work-flow automation, and communication tools for life insurance distributors ... ]
BXTEND - Provides a full suite of CRM tools, including help desk, sales, product management and shopping cart features.
Meta Description: [ Providing Wireless Internet and Telephone Service in Spain, Alhaurin al Grande,Coin und Fuengirola.We bring Internet and Telephone where you are normally unable to get it ]
CABC's Maximizer CRM Discussion Board - Discuss Maximizer CRM software features and support issues with other Maximizer users. Compare Maximizer with other CRM packages.
Meta Description: [ Discussion area for anything to do with the Maximizer and Maximizer Enterprise CRM software, from Maximizer Software inc. Hosted by specialist Maximizer Business Partner CABC Ltd. ]
Carling Associates - Carling Associates is independent of any particular software vendor. They help you select the very best marketing solution software for your needs; and then ensure you get the best performance from that solution.
Meta Description: [ Measure more than response rate measure and manage what DRIVES response rates to raise the bar on your marketing ROI.
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Carpio Helpdesk - CRM software solution for small businesses.
Channelflex - Develops channel automation solutions for partner relationship management.
Meta Description: [ television movies photography production company home entertainment corporate film tv ]
Click4Operator - Your Premier ECRM partner - Click4Operator is a vendor- neutral firm offering agents who provide Web Enabled Call Center Services.
Meta Description: [ Click4Operator services include needs analysis, e-business strategy, content managed websites, web based business systems, web based CRM, web based Live Chat, Process management, web content management tool, crm software,business intelligence Software content writing and Email /Newsletter Service... ]
Client Compass Software - Client information management and CRM software system that is user customizable. The software provides invoicing, notes, data import/export, integration with email clients and MS Outlook.
Clientware - Clientware provides CRM, Contact Management, Task Management, Time, Billing and Reports software for Service Professionals. Services are designed to keep the customer as the focus of your business.
Meta Description: [ Clientware software products enable your professional service firm to prosper by efficiently managing both the information and the billable hours associated with servicing your clients. ]
Competitive CRM Performance - Publisher and consultancy dedicated to assisting clients with the successful implementation of customer relations management.
Connect Care - Developers of enterprise wide CRM software solutions.
Consilience Group - A virtual business development firm that creates customized CRM solutions.
CRM Buyer - An independent source featuring CRM product information, reviews and product comparisons.
Meta Description: [ CRM Buyer is the essential guide for CRM system purchasers. CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day. ]
CRM Mantra - CRM consultancy firm provides consulting services to small businesses for procurement, integration deployment of software systems.
Meta Description: [ Customer Relationshop Management Consultants - crmMantra. Reviews & features of web based CRM Software solutions by crm consultants. ]
CRM Newz - CRM news, information, and tutorials.
Meta Description: [ Help manage your customer relationship management with tutorials from the professionals in CRM. ]
CRMailer - Provides CRM software solutions for online e-mail marketing, combining database marketing, and newsletter publishing.
Meta Description: [ CRMailer Bulk email software is a complete Email marketing solution, for all your email Marketing software needs. Turning Prospects into Clients ]
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Customer Relationship Management Research Center - Customer Relationship Management resources; including articles about strategy and technology issues.
Meta Description: [ Customer Relationship Management resources, including articles, columns, and case studies about strategy and technology issues. ]
D Square - Provides 24x7 technical and customer support for web hosting companies, ISP's, Data Centers other businessess.
Meta Description: [ 24x7 Hosting support from udsquare.com for help with issues requiring the assistance of a support technician. udsquare.com is a company providing tech support & technical solution for server issues. You may find technical 24x7 hostingsupport Support affordable at udsquare.com service being low co... ]
Dacon Software - Provides a live customer service product with open connectivity to legacy CRM systems.
Meta Description: [ Live Customer Service eCRM Software provides interactive web based solution for Internet web clients. Live ASP Customer Service Chat Solution Software online live customer service eCRM solution. ]
Digital Movers, LLC, - Provider of EDI outsourcing, VAN, web, and fax services to companies that need to communicate commerce transaction data electronically with their trading community.
Meta Description: [ Provider of EDI outsourcing, VAN, Web, and Fax Services to companies that need to communicate commerce transaction data electronically with their trading community. ]
E-Interchange - E-Interchange provides CRM solutions by establishing and managing electronic conversations through traditional email, email campaigns and web forms.
Meta Description: [ email marketing services and products enabling clients to send email marketing newsletters and campaigns through an easy-to-use, cost-effective, and sophisticated Web-based system ]
eCentric Media - An independent multi-channel CRM systems integration consultancy with expertise in Chordiant, Ab-Initio and e-business-CTI application software solutions.
Meta Description: [ An independent multi-channel CRM systems integration consultancy with expertise in Chordiant, Ab-Initio and e-business-CTI application software solutions.. ]
eGain Communications Corporation - Provides customer service infrastructure solutions for businesses engaged in e-commerce, designed to manage the high volume and complexity of online customer communication, including email and interactions on the web.
Meta Description: [ eService: email response management, self-service, chat, knowledge management ]
Encore Interactive Solutions - Offers traditional telephone and web-based CRM solutions.
Meta Description: [ Pay only $8.88 to register a Domain name. Discount domains registration, All Domain Services Tools Are FREE of Charge. With NO Commercial Advertising. ]
enVesage - CRM and Information Technology firm specializing in providing a variety of CRM solutions including database management and campaign management.
Evolution Systems Ltd. - Integrated CRM software solution with Windows, web based and wireless interfaces.
Meta Description: [ Building a successful city wide Wi-Fi network is not just about technology, it is about understanding the business models and potential uses of the network. It is about creating a service to attract those users and a business structure to support them. Then and only then do we need the technology... ]
Evolve - Evolve provides comprehensive graphic user interface design for software and web developers on multiple platforms.
Fraser Williams - Customer response software for tracking complaints and for surveys.
Meta Description: [ Fraser Williams Commercial Systems ]
GoldCRM, Inc. - Gold Service Advisor for Amdocs Clarify is a web and wireless based field service application that incorporates intelligent dispatching, route optimization and SLA driven scheduling. Integrated with Microsoft Mappoint and optimized for Blackbery RIM paging system.
Ideal Host - Provides e-commerce and CRM software.
Meta Description: [ eVO is our new e-commerce solution at an affordable price. It links to our Virtual Office CRM software, which in turn can expand into a full electronic document management system. Look at our range and ask us for either generic or bespoke solutions to your needs. ]
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InfoScience - Infoscience is one of Ireland's leading niche software development houses. With over 22 years experience in the business of bespoke and application development, Infoscience has a focused set of working solutions for your business - especially in the area of Service Support Management and Customer Relationship Management (CRM).
Infotivity - CRM Software Guide - CRM software selection guide.
Meta Description: [ Comprehensive CRM software selection guide. Obtain Customer Relationship Management software requirements lists, great for RFP creation! Unbiased system selection guides help you select the best CRM software! Save time! ]
Innotrac Corporation - Provides customized, technology-based support services. (Nasdaq: INOC).
Meta Description: [ Fulfillment, Fulfillment Services, Order Fulfillment, Catalog Fulfillment, Ecommerce Fulfillment, Product Fulfillment ]
ITApps Limited - ITApps Ltd is a full-service CRM provider that helps organizations develop and deploy one-stop, end-to-end mission-critical solutions. ITApps Limited provides CRM and contact center solutions across the Asia Pacific Region.
Meta Description: [ ITApps is a Pan-Asian, full-service consulting, systems integration, and outsourcing company, committed to delivering innovation. We specialize in IP communications, contact center solutions, performance optimization, and customer relationship management (CRM) applications. ]
Kana Communications - E-Business infrastructure solution for online customer interaction. Scaleable solution to manage high volumes of e-mail and Web-based customer communications.
Meta Description: [ Welcome to KANA: E-Business infrastructure solution for online customer interaction. Scaleable solution to manage high volumes of e-mail and Web-based customer communications. ]
Khaos Control - A complete and customisable CRM system that links into eCommerce solutions
Meta Description: [ Khaos Control: Mail Order, Food Meat Sales Order Processing for the UK ]
Knowledge enabled eCRM Solutions - CMD delivers knowledge enabled solutions for CRM Channel Management.
LBT Services - Provides CRM solutions designed maximize the effectiveness of the various business systems within an organization. Features company profile, contact details, description of services and products.
Lead Command - Provides customer relationship management software designed to maximize revenue and return on investment generated from marketing campaigns.
Meta Description: [ Customer Relationship Management & CRM Software - LeadCommand: Using Online CRM software to Meet Today's Customer Relationship Management Challenges Head-On ]
Leads4web - Provides a customizable, multilingual, web-based CRM solution.
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LiveBIZ - Provides one on one real-time customer support and visitor communication directly on your site.
Meta Description: [ With LiveBiz.biz Live Person Online Support Solutions you can have a personal one to one connection with your valued customers. Show them you care and join LiveBiz.biz TODAY! ]
Livecare - Internet Contact Center - Livecare is designed to implement online customer service from your web site. Customers will communicate live with one of your help desk operators. Operators are enabled to push documents, talk to customer using audio over ip and control the remote computer.
Meta Description: [ Livecare is a suite of call and contact center solutions designed to realize multichannel
customer support systems intended to enable relations between customers and companies using 3 different contact
channels : phone, internet chat and email. ]
Livehelper.com - A customer service tool for websites that enables site visitors to instantaneously communicate with customer service personnel using text chat or voice over IP.
Meta Description: [ Livehelper is a customer service tool for your website that enables visitors to instantly receive live help and live support from your personnel. ]
MainstayCRM - An international contact center that provides blended inbound and outbound telecalling facilities coupled with BPO services such as email management and back office tasks.
Meta Description: [ Mainstay Teleservices is the fastest growing and an independent Business Process Outsourcing (BPO) services provider in India Bangalore ]
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Marc X - CRM consultants who provide Goldmine, Heat and NetSuite solutions.
Meta Description: [ Marc X - Your Choice For CRM Consulting. ]
Mareeba - Independent CRM consultants provide advice to companies on how to maximise the returns from their existing CRM installations.
Meta Description: [ Mareeba CRM Customer Relationship Management (CRM) Independent consultancy provides vendor independent advice on maximising the return on investment of your CRM installation. ]
Marketpoint - Global database marketing.
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Naylor Data Services - Naylor Data Services specialize in GoldMine Software Installation, Customization, Consulting, Training, and Support Solutions.
Nickelodeon Computer Services - UK based computer services company offering a wide range of CRM (Customer Relationship Management) Software including Goldmine, MSCRM Sage.
Meta Description: [ Epsillon install, configure and implement CRM software. ]
Noonmark - Web based customer information system for small and medium sized businesses.
Meta Description: [ Automate File Movement Tasks ]
On-line Assistant - On-Line Assistant allows operators to monitor web site activity, and alert them if assistance is needed. Operators can engage site visitors directly in a text conversation.
Meta Description: [ BRD - With Swift for Metastorm E-work - Easily customise E-work forms and interfaces in any browser with a host of other benefits and enhancements to MetaStorms E-work technology ]
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Paladin Consulting Group - Customer management and customer interaction management consulting.
Power Marketing - Lead generation service specializing in pre-screened phone leads for any business on or offline.
Meta Description: [ Powerful e-marketing resources from pre-screened phone leads to web systems for Pre Paid Legal associates as well as other MLM and franchise businesses ]
ProspectSoft - Provides CRM solutions combined with mobile computing. Products feature integration with Pegasus, Sage, Exchequer, Access, popular accounting software and manufacturing systems.
Meta Description: [ CRM software and Solutions: Customer relationship management (CRM) and sales force automation (SFA) solutions - from ProspectSoft. ProspectSoft CRM Software Solutions are the market leader for Pegasus Opera II, Exchequer Enterprise, Access Dimensions, Sage Software and other small and medium busi... ]
Quicksilva Interactive Solutions - Provides CRM, eCRM, content management and database integration solutions and consultancy.
Meta Description: [ Quicksilva are an independent UK-based supplier of software solutions and services. ]
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Rankin Technology Solutions - Rankin Technology Solutions provides consulting and CRM solutions for small businesses in south Georgia and north Florida
Real Assistant - Live help and sales chat software powered by ASP script.
Meta Description: [ Real Assistant live service sales and support script, powered by ASP. ]
Relay Conex - Provides live online customer assistance via a web hosted software application suite.
Ridge Group LLC - Internet and CRM consulting group.
Salespage Limited - Developers of web-based CRM solutions.
Salestrac - Marketing and sales automation software.
Meta Description: [ CRM and Marketing Automation Software, SalesTrac shortens sales cycles by automating day-day tasks for sales, marketing, and customer service. ]
SemaTree - Enterprise class CRM software designed and implemented for the scalable J2EE application server environment. ECS is a CRM application framework and product consisting of EJB business components and Web templates.
Senior Consultant CRM - CRM Consultant
Meta Description: [ Senior Consultant CRM sucht neue Herausforderungen. ]
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Siebel-Microsoft Alliance - Siebel Systems and Microsoft Corporation global strategic alliance offers enterprise CRM and other solutions providing application integration and productivity through web services.
SiliconLink - Enterprise level CRM for small business with customizable industry-specific solutions.
Meta Description: [ The SiliconLink, Inc. home page, information on CRM! and other products and services ]
SmoothStart CRM - Online CRM Customer Relationship Management Solutions including Sales Force Automation (SFA) applications, contact management, marketing automation and customer support.
Solutional - Provides CRM business intelligence software.
Meta Description: [ DVT's Business Intelligence Software Radical, for helpdesk, service centre software, knowledge base, change control, expense management, ... will blow your mind, come see for yourself ]
SplashDot - Customized customer engagement solutions for Web sites.
Meta Description: [ SplashDot provides online contests, viral permission marketing, and customer service solutions to develop profitable online relationships with customers. ]
SpringDove - eCRM technologies, E-business consulting, web designing, hosting, content development and IT application development
SupportClient - Manage customer support with SupportClient. Streamline all of your support efforts into one easy to manage, professional avenue.
TBN - The Business Network - Provides on-demand web services for the IT distribution industry.
Telemation - CRM software system including complete telephony features and application development toolkit.
Meta Description: [ CRM software and phone systems. Customer Relationship Management CRM Solutions and call center solutions. ]
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Unisys Financial Solutions - Provides CRM and unified information services for financial institutions.
Meta Description: [ See how Unisys Financial Services Solutions uses precision thinking and relentless execution -- as well as our 3D Visible Enterprise methodology -- to provide visibility into your business. ]
Vertical Marketing Inc. - Software consulting firm specializing in the implementation and support of CRM systems.
Meta Description: [ Award winning software consulting firm specializing in the implementation and support of CRM systems. ]
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Vojus - CRM consultants who provide a range of CRM products and implementation services.
Meta Description: [ We are providing complete solutions for all of your problems in the area of Telephony and Voice based requirements. ]
West Monroe Partners LLC - Business and technology consulting firm.
Meta Description: [ West Monroe Partners is a Chicago-based professional services firm devoted to helping organizations succeed in today's competitive marketplace. West Monroe Partners' capabilities consist of an integrated suite of business and technology services that employ advanced technology to solve complex b... ]
Windsail Technologies LLC - Design and implementation of central customer information files in support of CRM initiatives for large corporations. Data cleansing and data consolidation.
Meta Description: [ We are a consulting firm specializing in establishing an enterprise customer information file in support of your customer relationship management system (CRMS) inititative through a proven process of data cleansing and data consolidation. ]
Zerotouch - Provider of web based customer service solutions.
Meta Description: [ TBA ]
Customer Relationship Management Research Center - Customer Relationship Management resources; including articles about strategy and technology issues.
Meta Description: [ Customer Relationship Management resources, including articles, columns, and case studies about strategy and technology issues. ]
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