<?xml version="1.0" encoding="UTF-8"?>

<rdf:RDF
 xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
 xmlns="http://purl.org/rss/1.0/"
 xmlns:content="http://purl.org/rss/1.0/modules/content/"
 xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/"
 xmlns:dc="http://purl.org/dc/elements/1.1/"
 xmlns:syn="http://purl.org/rss/1.0/modules/syndication/"
 xmlns:admin="http://webns.net/mvcb/"
>

<channel rdf:about="http://business.gourt.com/Customer-Service/Mystery-Shopping.html">
<title>Mystery_Shopping RSS : Gourt</title>
<link>http://business.gourt.com/Customer-Service/Mystery-Shopping.html</link>
<description></description>
<dc:language>en-us</dc:language>
<dc:rights>Copyright 2007, Gourt.com</dc:rights>
<dc:date>2008-10-10T22:38+45:00
</dc:date>
<dc:publisher>rtruog@gourt.com</dc:publisher>
<dc:creator>rtruog@gourt.com</dc:creator>
<dc:subject>Mystery_Shopping RSS : Gourt</dc:subject>
<syn:updatePeriod>hourly</syn:updatePeriod>
<syn:updateFrequency>1</syn:updateFrequency>
<syn:updateBase>1901-01-01T00:00+00:00</syn:updateBase>
<items>
 <rdf:Seq>
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/0-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/hilti-north-america-receives-gold/story.aspx%3Fguid%3D%257B4F6B43ED-8252-4339-AAB1-A49F731FA670%257D%26dist%3Dhppr&#x26;cid=1256132698&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNHBYtV-l4Z7GR5CUW0C3ob2H9JExg" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/1-0&#x26;fd=R&#x26;url=http://www.pcworld.com/businesscenter/article/152163/when_in_doubt_consider_the_customer.html&#x26;cid=1256073365&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNELyVZBnQHxKBAGFVBPgVMWOab8dw" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/2-0&#x26;fd=R&#x26;url=http://jobs.nwsource.com/careers/jobsearch/detail/jobId/13955786/viewType/rss%3Frssref%3Dstnw&#x26;cid=1256293575&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNGECd_RzUzt643u4i5DL3ScLY89SA" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/3-0&#x26;fd=R&#x26;url=http://www.govtech.com/gt/articles/420792&#x26;cid=1256213429&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNHf0951TipydtHOpYBQ-hJOZhhx7w" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/4-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/immediate-home-based-work-options-now/story.aspx%3Fguid%3D%257B125FFE63-220D-4160-A6E8-67BBA9D1E0AD%257D%26dist%3Dhppr&#x26;cid=1256139135&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNH-yqwNR67PeC9_zseYTnGjxsFx0A" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/5-0&#x26;fd=R&#x26;url=http://www.telecom.paper.nl/site/news_ta.asp%3Ftype%3Dabstract%26id%3D233608&#x26;cid=0&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNEMAjX_Mq75qp4K3oujCietfw3pmQ" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/6-0&#x26;fd=R&#x26;url=http://www.courant.com/business/hc-att1009.artoct09,0,351759.story&#x26;cid=1255565140&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNGYy8NZ204LLIpPQeLMKZzf300Tzg" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/7-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/independence-blue-cross-celebrates-customer/story.aspx%3Fguid%3D%257BDDCE8D08-4B15-4A21-B082-A8F7530DE373%257D%26dist%3Dhppr&#x26;cid=1255897521&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNElxJd_rAVNCWDV61o43C2kwno08g" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/8-0&#x26;fd=R&#x26;url=http://newark.dbusinessnews.com/shownews.php%3Fnewsid%3D168434%26type_news%3Dlatest&#x26;cid=1256071435&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNFOwiVriZnphvE5Bp18QKvvZJkA4w" />
  <rdf:li rdf:resource="http://news.google.com/news/url?sa=T&#x26;ct=us/9-0&#x26;fd=R&#x26;url=http://www.nodawaynews.com/modules.php%3Fop%3Dmodload%26name%3DNews%26file%3Darticle%26sid%3D10774%26mode%3Dthread%26order%3D0%26thold%3D0&#x26;cid=0&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNFQqaVPgylPq8Z3sIBiXUqejjc82g" />
 </rdf:Seq>
</items>
</channel>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/0-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/hilti-north-america-receives-gold/story.aspx%3Fguid%3D%257B4F6B43ED-8252-4339-AAB1-A49F731FA670%257D%26dist%3Dhppr&#x26;cid=1256132698&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNHBYtV-l4Z7GR5CUW0C3ob2H9JExg">
<title>Hilti North America Receives Gold Contact Center Employer of ... - MarketWatch</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/0-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/hilti-north-america-receives-gold/story.aspx%3Fguid%3D%257B4F6B43ED-8252-4339-AAB1-A49F731FA670%257D%26dist%3Dhppr&#x26;cid=1256132698&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNHBYtV-l4Z7GR5CUW0C3ob2H9JExg</link>
<description><![CDATA[Hilti North America Receives Gold Contact Center Employer of ...MarketWatch&nbsp;- 11 hours agoHilti&#39;s Customer Service team joins an elite group of contact centers recognized by this unique designation. Through the Contact Center Employer of ...]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/1-0&#x26;fd=R&#x26;url=http://www.pcworld.com/businesscenter/article/152163/when_in_doubt_consider_the_customer.html&#x26;cid=1256073365&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNELyVZBnQHxKBAGFVBPgVMWOab8dw">
<title>When in Doubt, Consider the Customer - PC World</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/1-0&#x26;fd=R&#x26;url=http://www.pcworld.com/businesscenter/article/152163/when_in_doubt_consider_the_customer.html&#x26;cid=1256073365&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNELyVZBnQHxKBAGFVBPgVMWOab8dw</link>
<description><![CDATA[When in Doubt, Consider the CustomerPC World&nbsp;- 5 hours agoThe problem with many businesses is that they have too many customer service firewalls in place. There is no accountability. ...Your Company&#39;s Best Sales Tool CRM Buyerall 3 news articles]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/2-0&#x26;fd=R&#x26;url=http://jobs.nwsource.com/careers/jobsearch/detail/jobId/13955786/viewType/rss%3Frssref%3Dstnw&#x26;cid=1256293575&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNGECd_RzUzt643u4i5DL3ScLY89SA">
<title>Senior Business Analyst - Seattle Times</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/2-0&#x26;fd=R&#x26;url=http://jobs.nwsource.com/careers/jobsearch/detail/jobId/13955786/viewType/rss%3Frssref%3Dstnw&#x26;cid=1256293575&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNGECd_RzUzt643u4i5DL3ScLY89SA</link>
<description><![CDATA[Senior Business AnalystSeattle Times,&nbsp;United States&nbsp;- 1 hour agoThe Customer Service Finance Strategy and Analytics team is responsible for supporting the Customer Service Organization. As a Sr. Financial Analyst, ...]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/3-0&#x26;fd=R&#x26;url=http://www.govtech.com/gt/articles/420792&#x26;cid=1256213429&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNHf0951TipydtHOpYBQ-hJOZhhx7w">
<title>Georgia Governor Announces Excellence in Customer Service Awards - Government Technology</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/3-0&#x26;fd=R&#x26;url=http://www.govtech.com/gt/articles/420792&#x26;cid=1256213429&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNHf0951TipydtHOpYBQ-hJOZhhx7w</link>
<description><![CDATA[Georgia Governor Announces Excellence in Customer Service AwardsGovernment Technology,&nbsp;CA&nbsp;- 6 hours agoSonny Perdue on Wednesday announced the winners of state government&#39;s Excellence in Customer Service Awards for 2008. &quot;Part of making Georgia the ...]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/4-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/immediate-home-based-work-options-now/story.aspx%3Fguid%3D%257B125FFE63-220D-4160-A6E8-67BBA9D1E0AD%257D%26dist%3Dhppr&#x26;cid=1256139135&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNH-yqwNR67PeC9_zseYTnGjxsFx0A">
<title>Immediate Home-Based Work Options Now Available as Arise Virtual ... - MarketWatch</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/4-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/immediate-home-based-work-options-now/story.aspx%3Fguid%3D%257B125FFE63-220D-4160-A6E8-67BBA9D1E0AD%257D%26dist%3Dhppr&#x26;cid=1256139135&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNH-yqwNR67PeC9_zseYTnGjxsFx0A</link>
<description><![CDATA[Immediate Home-Based Work Options Now Available as Arise Virtual ...MarketWatch&nbsp;- 10 hours agoJohn Riordan, Vice President at Arise, who joined in 2007 after a 15-year customer service career with US Airways, Virgin Atlantic Airways and Apple, adds, ...Virtual Call Center Service Provider Arise to Offer Home-Based ... TMCnetall 13 news articles]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/5-0&#x26;fd=R&#x26;url=http://www.telecom.paper.nl/site/news_ta.asp%3Ftype%3Dabstract%26id%3D233608&#x26;cid=0&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNEMAjX_Mq75qp4K3oujCietfw3pmQ">
<title>Telkom launches Pinnacle customer service - Telecom Paper (subscription)</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/5-0&#x26;fd=R&#x26;url=http://www.telecom.paper.nl/site/news_ta.asp%3Ftype%3Dabstract%26id%3D233608&#x26;cid=0&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNEMAjX_Mq75qp4K3oujCietfw3pmQ</link>
<description><![CDATA[Telkom launches Pinnacle customer serviceTelecom Paper (subscription),&nbsp;Netherlands&nbsp;- 16 hours agoSouth Africa&#39;s fixed-line operator Telkom has launched its Pinnacle customer service plan, promising improved service delivery through a dedicated call ...]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/6-0&#x26;fd=R&#x26;url=http://www.courant.com/business/hc-att1009.artoct09,0,351759.story&#x26;cid=1255565140&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNGYy8NZ204LLIpPQeLMKZzf300Tzg">
<title>State Criticizes AT &#x26;amp; T Plan To Move Customer Service Jobs - Hartford Courant</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/6-0&#x26;fd=R&#x26;url=http://www.courant.com/business/hc-att1009.artoct09,0,351759.story&#x26;cid=1255565140&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNGYy8NZ204LLIpPQeLMKZzf300Tzg</link>
<description><![CDATA[State Criticizes AT &amp; T Plan To Move Customer Service JobsHartford Courant,&nbsp;United States&nbsp;- Oct 8, 2008By LYNN DOAN State officials, fearing that AT&amp;T&#39;s customer service will suffer, denounced the copany&#39;s plans Wednesday to relocate 60 customer service jobs ...AT&amp;T lays off 60 workers Meriden Record-JournalDPUC ordered to include AT&amp;T closure plan in its review of AT&amp;T ... Norwalk Plus MagazineAT&amp;T cuts 60 jobs in Conn. WTNHWTNHall 47 news articles]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/7-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/independence-blue-cross-celebrates-customer/story.aspx%3Fguid%3D%257BDDCE8D08-4B15-4A21-B082-A8F7530DE373%257D%26dist%3Dhppr&#x26;cid=1255897521&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNElxJd_rAVNCWDV61o43C2kwno08g">
<title>Independence Blue Cross Celebrates Customer Service Week - MarketWatch</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/7-0&#x26;fd=R&#x26;url=http://www.marketwatch.com/news/story/independence-blue-cross-celebrates-customer/story.aspx%3Fguid%3D%257BDDCE8D08-4B15-4A21-B082-A8F7530DE373%257D%26dist%3Dhppr&#x26;cid=1255897521&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNElxJd_rAVNCWDV61o43C2kwno08g</link>
<description><![CDATA[Independence Blue Cross Celebrates Customer Service WeekMarketWatch&nbsp;- Oct 9, 2008PHILADELPHIA, Oct 09,  2008 /PRNewswire via COMTEX/ -- In recognition of National Customer Service Week, Independence Blue Cross (IBC) honors its more than ...]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/8-0&#x26;fd=R&#x26;url=http://newark.dbusinessnews.com/shownews.php%3Fnewsid%3D168434%26type_news%3Dlatest&#x26;cid=1256071435&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNFOwiVriZnphvE5Bp18QKvvZJkA4w">
<title>Every Week Is Customer Service Week With Verizon Contact Center ... - dBusinessNews Newark (press release)</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/8-0&#x26;fd=R&#x26;url=http://newark.dbusinessnews.com/shownews.php%3Fnewsid%3D168434%26type_news%3Dlatest&#x26;cid=1256071435&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNFOwiVriZnphvE5Bp18QKvvZJkA4w</link>
<description><![CDATA[Every Week Is Customer Service Week With Verizon Contact Center ...dBusinessNews Newark (press release),&nbsp;NJ&nbsp;- Oct 9, 2008Additionally, in order to meet their highest-priority customer service objectives while at the same time staying within tight budgets, ...Verizon Offers Tips to Optimize First Impressions for Contact Centers TMCnetA Study of Latin American Contact Center Solutions Markets ... MarketWatchall 9 news articles]]></description>
</item>

<item rdf:about="http://news.google.com/news/url?sa=T&#x26;ct=us/9-0&#x26;fd=R&#x26;url=http://www.nodawaynews.com/modules.php%3Fop%3Dmodload%26name%3DNews%26file%3Darticle%26sid%3D10774%26mode%3Dthread%26order%3D0%26thold%3D0&#x26;cid=0&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNFQqaVPgylPq8Z3sIBiXUqejjc82g">
<title>Chamber honors outstanding customer service - Nodaway News Leader</title>
<link>http://news.google.com/news/url?sa=T&#x26;ct=us/9-0&#x26;fd=R&#x26;url=http://www.nodawaynews.com/modules.php%3Fop%3Dmodload%26name%3DNews%26file%3Darticle%26sid%3D10774%26mode%3Dthread%26order%3D0%26thold%3D0&#x26;cid=0&#x26;ei=bRPwSKWkDar6yASZ9P24Bw&#x26;usg=AFQjCNFQqaVPgylPq8Z3sIBiXUqejjc82g</link>
<description><![CDATA[Chamber honors outstanding customer serviceNodaway News Leader,&nbsp;MO&nbsp;- 4 hours agoIn recognition of National Customer Service Week, the Chamber Ambassador’s Customer Service Committee, represented by Rita Miller and Lisa Luke, ...]]></description>
</item>

</rdf:RDF>