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Enterprise relationship management (ERM) is computer software that analyzes data it has about its customers to develop a better understanding of the customer and how the customer is using its products and services. This kind of application may use data mining of its data warehouse or existing sales, marketing, service, finance, and manufacturing databases to generate new information about its customer relationships.
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Customer Relationship Management :: E Commerce
Customer Service :: Hosted Components and Services
Sales and Marketing Productivity :: Marketing
B2B Customer Service: The Competitive Edge - CRM Buyer
Sun, 20 Jul 2008 11:13:46 -0000
B2B Customer Service: The Competitive EdgeCRM Buyer - 4 hours agoBy Christine Laycock Customer service is as important in the B2B space as it is in the consumer sector. It can be a differentiator for debt collection firms ...
Center would bring 460 new jobs to Terre Haute - Chicago Tribune
Sat, 19 Jul 2008 19:44:24 -0000
Center would bring 460 new jobs to Terre HauteChicago Tribune, United States - 20 hours agoThe Virginia-based company said the new employees, which would be hired over the next three years, will work from home and provide customer service and ...
Real-World 3G Monthly Cost With Taxes and Fees? - Slashdot
Sun, 20 Jul 2008 02:13:47 -0000
Real-World 3G Monthly Cost With Taxes and Fees?Slashdot - 13 hours agoThis is basic customer service, not some advanced alien technology beyond the reach of AT&T. by hedwards (940851) So in other words, you would be fine with ...Real-World 3G Monthly Cost With Taxes and Fees? Slashdotall 2 news articles
Customer Service SteepleGate Inn *Guest - Quad City Times
Sun, 20 Jul 2008 09:01:06 -0000
Customer Service SteepleGate Inn *GuestQuad City Times, IA - 6 hours agoCustomer Service SteepleGate Inn *Guest Service Agent* We are seeking an enthusiastic, personable individual to join our Front Desk team. ...
Customer service key for specialty shops - BurlingtonFreePress.com
Sun, 20 Jul 2008 08:23:54 -0000
Customer service key for specialty shopsBurlingtonFreePress.com, VT - 7 hours agoPurveyors of top-end clothing, notions for a pet or four-star meals say customer service and product quality drive sales. ECCO, a upscale boutique on Church ...
National Customer Service Provider to Employ Hundreds in Indiana - Muncie Free Press
Sun, 20 Jul 2008 04:39:30 -0000
National Customer Service Provider to Employ Hundreds in IndianaMuncie Free Press, IN - 11 hours agoTERRE HAUTE, IN - Virginia-based service plan provider NEW Customer Service Companies, Inc. announced today its plans to locate a new virtual customer ...
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Advanced Feedback - Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
Meta Description: [ Build and maintain your own surveys. ]
Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.
Aexis - Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
Meta Description: [ Business Intelligence is the process of gathering meaningful information at any time to answer questions and identify significant trends or patterns, giving key stakeholders the ability to make better decisions. ]
AppIntellect - Spotlight CRM - Offers enterprise-class CRM solutions. Features, demo. Pricing. Contacts.
Meta Description: [ AppIntellect provides fully customizable web-based CRM solutions for the masses. Stop paying monthy service provider fees
to access your data and start using Spotlight; a web-based, fully customizable CRM application that you own outright. Written in .asp and
... ]
Blue Tahiti Software Ltd - Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.
Meta Description: [ Blue Tahiti Software is a leading provider of analytical CRM (customer relationship management) systems. Innovative companies use our software to slash sales and marketing costs. ]
Castle CRM - Providers of CRM data integration solutions. Resource library, list of clients. Contacts.
Meta Description: [ Castle CRM is Saleslogix Customer Relationship Management CRM business intelligence and CRM data integration solution providers for New York, New Jersey, and Connecticuit with 20 years experience delivering business analysis expertise and dramatic improvements in their business processes. Located... ]
Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.
Meta Description: [ Complaints Management and Feedback Management, Customer Experience Management software from Charter UK continuum for all of your crm needs. ]
Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.
ClearFrame Solutions Corp. - Provides customer service software to government and utilities throughout North America. Company profile, contacts.
Meta Description: [ ClearFrame Solutions Corp.>
Cloudgate, Ltd. - Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
Meta Description: [ Cloudgate builds intelligent software that enables new kinds of communication or enhances existing communication channels. ]
CRM Software Solutions - Provides information about customer relationship management for businesses.
Meta Description: [ CRM Software Solutions for your business. Make informed choices on CRM Software. Offering an overview and information. ]
CScontact - Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).
Meta Description: [ CScontact is an online service that allows you to post information and maintain contact with all your clients and associates (no website require). ]
CustomerFAQs Solutions Ltd. - Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.
Meta Description: [ Provides a complete online customer service solution for support and full web-based helpdesk solution; including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. ]
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eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
Meta Description: [ Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP. ]
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eCare Support Interaction Software - Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
Exametric, Inc. - Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning.
Meta Description: [ Exametric provides workforce management and workforce optimization software solutions including precision forecasting, automated scheduling, time and attendance, performance monitoring and strategic planning to improve customer service and lower operating costs in financial institutions. ]
FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
Meta Description: [ FrontRange Solutions' software includes award-winning GoldMine and HEAT offering the highest value, industry-specific, integrated solutions to rapidly optimize all your business needs. ]
InterFAQs - Featured automated FAQ system and knowledge base software. List of features, demo.
Meta Description: [ A Knowledge Base by InterFAQs Will Reduce Repetitive Phone Calls and Emails by up to 50% and increase customer satisfaction. ]
Kanisa Inc. - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
Meta Description: [ Knowledge-empowered self-service, contact center, and peer support applications that automate the most critical part of customer service actually resolving the case, not just tracking it. KNOVA - Delivering an Intelligent Customer Experience. ]
Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.
Meta Description: [ Knowledge Base is a Knowledge Management software that streamlines the entire documentation process for companies to share information with their employees, customers, & partners ]
Pegasus - Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
Meta Description: [ Pegasus offers sales, marketing and customer service CRM and website content management solutions for small and midsize enterprises and organisations. ]
Practical Solutions Inc. - Offers a comprehensive software package for service industry companies.
Meta Description: [ Business software for the green industry including lawn care software, landscaping software, tree care software, pest control and irrigation software. Green industry software programs, services and solutions. ]
Precision - Developer of help desk solutions.
Meta Description: [ Help Desk Software;Specializing in CRM
Call Center and Help Desk Solutions, improve your Customer Service with our
Web Based CRM Software and Help Desk Systems ]
Q-go - Customer communications software based on natural language technology.
Meta Description: [ Q-go is de aanbieder van klanten communicatie software gebaseerd op taaltechnologie. De Q-go technologie voorziet in zelfservice, meertalige en intelligente antwoorden op de vragen van klanten. ]
Qualté - Hosted helpdesk and live-chat solutions for small/medium sized companies.
Meta Description: [ Customer Support Software for web-based companies. Affordable, hosted CRM customer service solutions for knowledge management, problem reporting/ticketing, chat, self-help, email management, call center, reporting metrics all for a fraction of the cost of comparable software solutions. www.Hoste... ]
Querybot Systems - Automated knowledge base and interactive FAQ systems intended for small businesses.
QueueVision Inc. - Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.
RaiderCSS - Provides real time web based Java customer support software and live help solutions.
Meta Description: [ RaiderCSS Customer Support, Live Help Software. ]
Rapid Stability Incorporated - Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.
Respond UK Plc - Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.
Meta Description: [ Enterprise complaints Management, feedback and customer service software solution from Respond to efficiently capture, process, manage and report on customer complaints and any type of feedback ]
ResponseTek Networks Corp. - Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.
Meta Description: [ Integrate the voice of the
customer into your
business to improve customer advocacy with ResponseTek customer
experience management
software and services. ]
Satmetrix Systems - Software and services company focused on customer experience management.
Meta Description: [ Learn about events and news at Satmetrix Systems, the next generation customer experience solution company. ]
ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
Meta Description: [ ScandiaCom is your number one source for Customer Service Database solutions. We also offer high quality IT consulting services. ]
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ScreenTalker - Browser based customer service software with real time interaction between an organization's help desk and their customers. A free lite version also available.
Meta Description: [ ScreenTalker™ Live Chat, Live Support, Live Help, Customer Service Software Download our free Lite Version now! Live Chat for live help and live support. Sales and customer service chats. ]
Skywire Software - Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
Meta Description: [ Skywire Software, a diversified software company specializing in insurance,
financial services and enterprise services management, has grown over the last
five years to have more than 300 customers worldwide. ]
SupportSentry - Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
Meta Description: [ Customer service and online help desk software. ]
The Service Manager - TSM - Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.
Meta Description: [ TSM, Field Service, Job Costing, Maintenance and Dispatch software tool designed from the ground up to streamline the operational management of your organisation. TSM clients experience increases in productivity, profitability and accountability. ]
Tree Management Systems, Inc. - Customer management software for tree, lawn, and landscape companies.
Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
Meta Description: [ Author of the award winning Ulysses CRM Suite, New version of the award winning Ulysses CRM Suite 6i ]
ViewsCast - Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.
Meta Description: [ Synovate ViewsCast is an automated survey tool that lets you economically, accurately and instantly collect valuable opinions. ]
Vuechat - Web-based customer service solution with webcam video.
Meta Description: [ Customer Service software featured with live video and voice chat. ]
WEBB Interactive Services Inc. - Offers instant messaging software. (Nasdaq: WEBB).
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Whence - Offers CRM solution for contact centres, call centres and face to face environments. It includes call, email, document and workflow management. Trial. Contacts.
Meta Description: [ Whence is a web2 contact centre solution for
Companies and Non-Profit organisations. We are based in Milton Keynes, England. ]
Witness Systems - Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.
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