Gourt > Business > Customer Service (7)
Customer service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
History of Customer Service
The modern concept of customer service has its roots in the craftsman economy of the 1800s, when individuals and small groups of manufacturers competed to produce arts and crafts to meet public demand. The advent of mass production in the early 20th century, followed by an explosion in the demand for goods after World War II, increased the power of suppliers at the expense of consumers, and thus reduced the importance of customer service. A shift in this balance began in the 1970s, as international competition increased, and the dominance of western manufacturers was challenged, first by Japan, then by Korea, China and other developing economies. Producers responded by improving the quality of their products and services.
The economic boom of the 1990s again increased the power of suppliers who, while not completely reverting to lower standards of service, were able to be more selective of which customers to serve, and of what levels of service to provide. The overall quality of customer service - in society and in specific industries - will continue to be determined by the relative balance of power between suppliers and consumers; it will improve as competition becomes more intense, and decline as competition decreases.
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Sound Off: Do you think the quality of customer service is ... - Calgary Herald
Wed, 27 Aug 2008 13:36:29 -0000
Times ColonistSound Off: Do you think the quality of customer service is ...Calgary Herald, Canada - 10 hours ago... have walked out of department stores, said the online poll of 1300 adult Canadians by Maritz Research Canada, which specializes in customer behaviour. ...Canadians say they wait too long for service: 86 per cent admit to ... Canada NewsWire (press release)Angry consumers walk away from store lineups: Survey Canada.comSick of slow service, customers walk ReportonBusiness.comCTV.ca - London Free Pressall 26 news articles
State Department learns customer service from AFPC - Edwards Air Force Base
Wed, 27 Aug 2008 14:22:11 -0000
State Department learns customer service from AFPCEdwards Air Force Base, CA - 9 hours agoAir Force Contact Center officials provides 24-hour customer service to more than 470000 Air Force and civilian Airmen worldwide. ...
Customer service at poorest level ever - The Nation Newspaper
Wed, 27 Aug 2008 06:07:18 -0000
Customer service at poorest level everThe Nation Newspaper, Barbados - 17 hours agoAfter weeks of being greeted abroad by various customer service representatives with big, broad smiles, upbeat attitudes, always with a willingness to ...
Customer Service Account Administrator 020741 (1040) - Seattle Times
Wed, 27 Aug 2008 04:31:02 -0000
Customer Service Account Administrator 020741 (1040)Seattle Times, United States - 19 hours agoUnder general supervision, follow order from initial customer contact and order placement through delivery. Verification of orders for accurate price, ...
Study sets benchmarks for customer service - Inman.com
Wed, 27 Aug 2008 19:23:57 -0000
Study sets benchmarks for customer serviceInman.com, CA - 4 hours agoA first-of-its-kind ranking of customer satisfaction with national real estate brokerages not only gives Keller Williams and Prudential something to crow ...
Oregon Tourism Commission Unveils New Online Customer Service ... - MarketWatch
Tue, 26 Aug 2008 19:00:05 -0000
Oregon Tourism Commission Unveils New Online Customer Service ...MarketWatch - Aug 26, 2008SALEM, Ore., Aug 26, 2008 /PRNewswire via COMTEX/ -- The Oregon Tourism Commission launched its new free online Quality Care Customer Service Training ...
Surveys - Specializes in hospitality industry employee evaluation, training and monitoring.
Meta Description: [ Hospitality industry leader in mystery shopping, performance evalulation, employee screening, background checks, online comments, polygraph investigation ]
Adams Research Group - Helps organizations improve performance and customer service.
Meta Description: [ bisexual dating research internet market business papers teacher resource survey ]
Aegis Communications Group, Inc. - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
Meta Description: [ Aegis Communications is a leader in Business Process Outsourcing (BPO), and specializes in Integrated Customer Management Solutions that span all interactions throughout the lifecycle of a customer, from analysis and acquisition to renewals and upgrades. ]
Beacon Technologies, Ltd. - Permission-based IVR-interactive customer survey for customer satisfaction research.
Customer Service Training-Guaranteed - Measure-X training will shows how to measure satisfaction and retain customers longer.
Meta Description: [ Would you like to be more profitable? Is your employee or customer turnover costing you money? Measure-X's guaranteed programs increase sales cut down on employee turnover and make your customers happier! ]
Customer Service University - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, Taking Service Outside the Boundaries. Training tools and facilitators' guides available.
Meta Description: [ Customer Service training, customer service videos, customer service programs, training videos, workshops and seminars for every level. Learn how to take Customer Service beyond tradition. Customized trainings in customer service, sales, management, communication, team building and leadership. Tr... ]
Customer Service Week - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
Meta Description: [ Provides how-to information, gifts and decorations for successful Customer Service Week celebrations. ]
CustomInsight Internet Surveys - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
Meta Description: [ Online survey software and web based tools for conducting surveys. Our focus: professional-looking employee and customer assessments for business use. No software to download. Fully hosted. ]
destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
404
e-Satisfy, Inc. - Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
Meta Description: [ Measuring and managing customer satisfaction and loyalty. TARP is the customer service survey company that transforms customer care from a burden into a revenue stream and create a complete picture of your customers across every sales and customer-support channel. ]
eCRMGuide - Customer Relationship Management in the E-Business World
eLoyalty - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
ExecTrainer.com - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
Meta Description: [ Progressive Image assists businesses and individuals in enhancing their image through improved Customer Service skills and Executive Training. ]
500
Hipbone, Inc. - Solutions for live online collaboration between customers and sales and customer service agents.
Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
Meta Description: [ Customer service training, sales training, and coaching for call centers. Industry certifications provided upon completion. Well established, strong ROI. Recognized by the industry as best practice models. Emphasis on learning vs. training. ]
500
Ineto Integrated Customer Communications - Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
Meta Description: [ Siebel Hosted Contact Center enables companies to provide world-class support via voice, voicemail, e-mail, chat and the Internet without having to invest in the complex web of hardware and software traditionally required to build a contact center. ]
Motivational Training Center - Provides customer service training and motivational seminars.
Meta Description: [ MOTIVATIONAL TRAINING CENTER ]
500
National Customer Service Week - Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
Meta Description: [ Customer Service Week -- Free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct. 6-10). ]
Online Customer Service - Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
Meta Description: [ Let DM Support help you improve your customer service and keep your customers happy. ]
Parago, Inc. - An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
Phone Pro - Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
Meta Description: [ Our call center customer service consultants bring fun & effective telephone etiquette training, customized for your phone skill needs and delivered onsite at your facility ]
Precision Response Corporation - A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
Meta Description: [ For over 20 years, PRC has helped leading companies acquire, grow, and retain their valuable customers delivering a Positive Return on Customer at every point in the customer lifecycle. ]
Princeton Consulting - European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
Meta Description: [ Princeton Consulting is a leading European consulting company focusing on customer relationship management and customer-focused eBusiness. We provide high quality, leading edge solutions that enable our clients to use best practices for acquiring, retaining and developing customers ]
Pyramid - Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
Meta Description: [ Assisting financial companies to build closer relationships with financial intermediaries ]
San Jose Focus - Facilitates focus groups for market research purposes only.
Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
Meta Description: [ Service Quality Institute is the leader in Customer Service Training with customer service training skills products and consulting with over 34 years experience, SQI has the experience to put your organization above the rest. ]
Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
Meta Description: [ Customer service training & customer satisfaction consultants offering corporate training programs & workshops for service improvement with customer service managers, employees & workgroups. The authors of Customer Service for Dummies. ]
Stream International, Inc. - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
Meta Description: [ Stream is a global business-to-business software services provider with sales locations, operations and contact centers throughout North America, Europe and Asia/Pacific. The company provides enterprise software management and contact center solutions that help organizations increase business val... ]
Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
Meta Description: [ Tern Consultancy provides you with practical solutions to help you train, develop, motivate and reward your front line staff. We specialise in mystery shopping programmes for retailers and service providers and work hard to ensure that your project is managed with the utmost care and that each a... ]
The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.
Meta Description: [ This site will provide vital information about managing your organization's TALENT--the people who are your competitive advantage. It will also help you sustain a Culture of Service Excellence to support all of your customers--external and internal. ]
The Service Quality Department - Customer service consulting and training organization.
Meta Description: [ The Service Quality Department Experts in building customer loyalty. Customer service is a bottom line strategy ]
Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.
Meta Description: [ Evaluating, Developing, Training and Monitoring your company's customer service or sales strategy ]
Workplace Conflict Resources - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
Meta Description: [ It doesn't matter what sector or what industry. Conflict can interfere with getting the job done, OR it can be harnessed to drive improved customer service and improve organizational life. It's up to us...how we behave to prevent destructive conflict and how we deal with it when it occurs (and it... ]
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