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The term computer supported cooperative work (CSCW) was first coined by Irene Greif and Cashman in 1984, at a workshop attended by individuals interested in using technology to support people in their work (Grudin 1994). According to Carstensen and Schmidt (2002), CSCW addresses "how collaborative activities and their coordination can be supported by means of computer systems." On the one hand, many authors consider that CSCW and groupware are synonyms. On the other hand, different authors claim that while groupware refers to real computer-based systems, CSCW focuses on the study of tools and techniques of groupware as well as their psychological, social, and organizational effects. The definition of Wilson (1991) expresses the difference between these two concepts:

CSCW * a generic term, which combines the understanding of the way people work in groups with the enabling technologies of computer networking, and associated hardware, software, services and techniques.

CSCW Support different time and place.


A lot of confusion in the field of CSCW raises from the different interpretations of the terms collaboration and cooperation. Once again, many authors simply consider both terms as synonyms, while others (cf. Dillenbourg, Baker et al. 1995) draw a distinction between them:
Cooperation and collaboration do not differ in terms of whether or not the task is distributed, but by virtue of the way in which it is divided; in cooperation the task is split (hierarchically) into independent subtasks; in collaboration cognitive processes may be (heterarchically) divided into intertwined layers. In cooperation, coordination is only required when assembling partial results, while collaboration is « ...a coordinated, synchronous activity that is the result of a continued attempt to construct and maintain a shared conception of a problem ».
The concept of cooperation is often used in relation to the concepts of coordination and communication. First, the splitting of a cooperative task into independent subtasks naturally leads to a need for coordination. In this context, coordination can be defined as "the management of dependencies between activities and the support of (inter) dependencies among actors" (Bordeau and Wasson 1997). Then, communication can be defined as a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors. According to Brehmer (1991), "communication is the cement of the organization, and the greater the need for coordination and cooperation, the greater the necessity for communication."

Examples


Tools used in the context of CSCW include

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yall they're fighting over computer again...my grandma said call da ppl and shut down the internet...lmao..there is a simpler way Grandma
VinceEvans (Vincent Evans) Fri, 27 Nov 2009 03:48:19 -0000
yall they're fighting over computer again...my grandma said call da ppl and shut down the internet...lmao..there is a simpler way Grandma
I spent Thanksgiving away from my computer and the internet like a well-adjusted person. Something is wrong with this picture.
SpiralReverie (Benjamin Fennell) Fri, 27 Nov 2009 03:41:41 -0000
I spent Thanksgiving away from my computer and the internet like a well-adjusted person. Something is wrong with this picture.
@kristinetuna Sorry, I'm done wasting time on family and back to a computer, so the internet is good again, right? Right?
bcooklo2 (Bryan C) Fri, 27 Nov 2009 03:18:37 -0000
@kristinetuna Sorry, I'm done wasting time on family and back to a computer, so the internet is good again, right? Right?
So I was lookin at my phone bill the other day..I like how we're paying 30 bucks a month for high speed internet and our computer is slow.
TomAnus2 (Tomás Azpiazu) Fri, 27 Nov 2009 03:13:09 -0000
So I was lookin at my phone bill the other day..I like how we're paying 30 bucks a month for high speed internet and our computer is slow.
@LulzKevy Exactly. So.. Yeah. i'll just sleep in your bed. And you have internet. Put your computer back in there D:
DinosaursRawrr (Paula James) Fri, 27 Nov 2009 02:54:48 -0000
@LulzKevy Exactly. So.. Yeah. i'll just sleep in your bed. And you have internet. Put your computer back in there D:
And shows, the Internet, soda, bottled water, vinyl records, CDs, my computer
LiarseNICK (Nick Le) Fri, 27 Nov 2009 02:43:10 -0000
And shows, the Internet, soda, bottled water, vinyl records, CDs, my computer

 
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