Gourt > Business > Business Services > Customer Management > Customer Support
Technical support (also tech support) is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.
Most companies which sell hardware or software offer technical support over the telephone or via various online media such as e-mail or a Web site. Companies and institutions frequently also have internal tech support for employees, students, or other associates. There are also many freely available tech support forums on the Internet, wherein experienced users volunteer to help novices.
Types of support
Technical support can happen through various media, including e-mail, live chat, telephones, applications, faxes and technicians, although the most common is the telephone. More on [ Technical support ]
First Data is Hiring: Operations Agent - Customer Support (USA) http://bit.ly/XC8Mz #Jobs #TweetMyJOBS
tmj_usa_cstsrv (TMJ-USA CstSrv Jobs) Tue, 15 Dec 2009 08:24:23 -0000
First Data is Hiring: Operations Agent - Customer Support (USA) http://bit.ly/XC8Mz #Jobs #TweetMyJOBS
If you are Customer Support Staff responding to email inquiries, please use a (non-spammy) subject line so yr reply gets positive notice
flowersbyfarha (flowersbyfarha) Tue, 15 Dec 2009 08:22:59 -0000
If you are Customer Support Staff responding to email inquiries, please use a (non-spammy) subject line so yr reply gets positive notice
JBoss SOA-P 5.0 Beta 1 released to the Customer Support Portal (CSP), give it a try!
ericschabell (Eric D. Schabell) Tue, 15 Dec 2009 08:09:22 -0000
JBoss SOA-P 5.0 Beta 1 released to the Customer Support Portal (CSP), give it a try!
RT @msolambert: So, I have the Flu under control and I just finished with the customer support and migration backlog. Oh happy day :)
SkupinaFM (SkupinaFM.com) Tue, 15 Dec 2009 08:00:50 -0000
RT @msolambert: So, I have the Flu under control and I just finished with the customer support and migration backlog. Oh happy day :)
NI guys are all engineers... RT @elec3647: Can't stand it. HP refers to their tier-2 as "Engineers" They are customer support, nothing more
engineeringmind (An Engineering Mind) Tue, 15 Dec 2009 07:53:21 -0000
NI guys are all engineers... RT @elec3647: Can't stand it. HP refers to their tier-2 as "Engineers" They are customer support, nothing more
Customer Support Mgr 1 Job in Bedford 01730, Massachusetts US http://bit.ly/507dqc #jobs #job #hiring
jobsse_yb (Search Jobs) Tue, 15 Dec 2009 07:49:51 -0000
Customer Support Mgr 1 Job in Bedford 01730, Massachusetts US http://bit.ly/507dqc #jobs #job #hiring
Accordant - Frameworks and consulting for CRM processes, portals and integrations.
ClientReps.com - Web-based staffing and systems for live online real-time interaction on client websites via Co-Browsing, Chat, and VoIP.
Coastal Software and Consulting, Inc. - Award-winning mission-critical software application emerging companies turn to for customer support and management.
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Computerworld CRM Knowledge Center - Offers news, forums and resources across a wide spectrum of customer relationship management topics.
Meta Description: [ Visit our CRM Knowledge Center for customer relationship management news, analysis, research links, vendor list, events, training and more. ]
ContactLife - Provides businesses with a fresh new perspective on customer contact strategies
CRMA - A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
Meta Description: [ CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. We aims at representing the industry as not just a purveyor of knowledge and information, but ]
Customer Focus Consulting - Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.
Meta Description: [ Customer service consultant specializing in client satisfaction, retention and loyalty. ]
500
Customers in Focus - Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
Meta Description: [ Customers in Focus Specialise in Customer Surveys Telephone Surveys, Customer Loyalty,Telephone Interviews,Competitor Comparisons,Client Loyalty,Performance Measurement,Customer Survey Specialist ]
Emerging Market Technologies, Inc. - TeleMagic software, a completely customizable customer relationship management solution.
Meta Description: [ EMT provides customizable customer relationship management (CRM) and contact management software; knowledge management tools; and sales force automation products. We now offer Citrix Network Solutions to assist you in creating a virtual office for your workplace. EMT offers various levels of sa... ]
500
eWare - Web driven customer management software. Allows companies to share information inside and outside the organization through Intranets.
Meta Description: [ Accounting, financial, business management, and e-business software solutions from Accpac International Inc. ]
FrontZone Corporation - Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.
Meta Description: [ FrontSupportWeb & FrontSupport are customer support / helpdesk solutions that integrate with ACT! and GoldMine. FrontSupportWeb and FrontSupport enable you to track and manage your customer support issues from the time they are reported to the time they are solved. This improved customer manageme... ]
GEM - Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.
Inq.com - Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
Meta Description: [ eCommerce ]
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Inspice - Web based service that automates lost found management and customer service to increase the management productivity and customer satisfaction while reducing the operational cost.
Interact.com - Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.
International Field Works - A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.
Meta Description: [ a firm specializing in Consulting, mediation, Conflict Resolution and Business Development! ]
Island Data - Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
Meta Description: [ Island Data Corporation is the innovator in customer insight analytic software tools for real-time market and business intelligence. ]
KR Consulting - Management consulting firm for help desks and customer support centers.
Meta Description: [ Customer Support and Help Desk Consulting & Training ]
Maconomy - Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
Meta Description: [ Maconomy is a global provider of business solutions that enable professional services companies and marketing communications organisations to optimise project and resource management, manage costs and drive profitable behaviour.
Maconomy, a publicly-traded company, is the only provider of fully... ]
Mason Consulting - Offers customer relations management and professional customer support services.
Meta Description: [ Supplier of quality aero-engine support services and expertise and company based in Portugal dedicated to building and maintaining business relationships. ]
PeopleLink eCommunity - Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business.
Pivotal Corporation - XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.
Meta Description: [ Provides flexible customer relationship management (CRM) software for marketing, sales, and service automation. The Pivotal CRM suite includes CRM tools for marketing automation and lead management, sales force automation (SFA), and customer service, as well as customer feedback management and pa... ]
Platinum Rule - Learn more about how charismatic you are and how charisma affects you personal and professional success.
SafeHarbor Technology Corp. - Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web.
Meta Description: [ SafeHarbor provides highly scalable, customized support solutions for progressive companies that want to deliver superior, Web-focused customer and technical support services while reducing start-up costs and time to market. ]
Sitel Corporation - Delivering telephony based customer relationship management solutions and project management.
SSI Partners - Offers help in maximizing the revenue and cost savings via remote service offerings.
Meta Description: [ SSI Partners, LLC is a consulting company dedicated to helping organizations maximize the revenue and cost savings of smart service offerings. We assist with planning, implementation, and realization of the benefits of smart service. ]
TelePlaza - Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business.
Meta Description: [ Directory of Inbound telemarketing service bureaus that provide customer service, order taking, and overflow services ]
The ITIL Open Guide - A public wiki site dedicated to the ITIL approach to IT and customer support and management.
The Service Support Forums - Online forums and message board dedicated to service management and customer support.
Meta Description: [ Service Management and Customer Support Forum ]
UltraFeedback - Research consulting firm that aligns organizations with their customers.
Meta Description: [ UltraFeedback is a research company conducting web-based customer satisfaction, employee satisfaction and benchmarking surveys and reporting. ]
Unicom Telecommunications - Specializing in order fufillment for each and every business type.
Meta Description: [ Offers inbound call center solutions, live operators, appointment scheduling and phone answering services. ]
United Customer Management Solutions - Lifecycle eCRM for telecommunications, utilities and financial industries.
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